Avaliações (1.405)

Classificação geral
4,7
Número por nível de avaliação
  • 86% das avaliações são de 5 estrelas
  • 6% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 5% das avaliações são de 1 estrelas
Data de edição: 25 de abril de 2017

The live recordings are pretty cool but the Heatmaps never seem to work for me. Spoke to support and they were pretty helpful and are currently looking into the issue. The issue seems to be a template compatibility issue.

Wholesalehomeimp
Estados Unidos
Quase 4 anos usando o app
7 de junho de 2015

A good app for us most times, but it is pretty glitchy. We set things up and the settings do not stick. It is useful/helpful information and we will keep it!

Thanks!
Matt Ruggiero
www.pennyschoice.com

Penny's Choice
Estados Unidos
Quase 4 anos usando o app
Data de edição: 3 de junho de 2022

App works great when installed correctly. Customer service is hit or miss on first attempt but eventually they get the job (whatever it is) done. Love this app and really appreciate all the insight for how customer shop.

Dio Candle Company
Estados Unidos
Mais de 3 anos usando o app
Lucky Orange LLC deixou uma resposta 1 de novembro de 2021

Thank you for your kind words and recommendation! We love to impress our customers with our technology and support. Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thanks again for your review and recommendation! We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!

Cheers - Justin from Lucky Orange

Data de edição: 27 de outubro de 2023

10/27/23 Update: I'm going to update my review to 4 stars. I used the previous version for almost 2/3 years and unfortunately, this version doesn't have the tagging and consistently fetches images which diminishes the quality of the recordings. I'll respond to the email.

Since they've upgraded, I've spent 3 days going back and forth with their support to get this app to work. I wouldn't recommend this application.

Used By God
Estados Unidos
Aproximadamente 3 anos usando o app
Lucky Orange LLC deixou uma resposta 23 de outubro de 2023

I apologize for the confusion that having an account on the older version of our platform and the current version created for you when trying to log in to view recordings. I’m glad our support team was able to work with you over email to gain a better understanding of the issue so we could get you logged into the correct account so you can view data again. I want to double check that everything is working from your side, so please reply to my last email to continue the conversation and make sure you’re all set moving forward. You can also call the number included in my email to connect via phone. I look forward to hearing from you soon.

Best Regards - Bradley from Lucky Orange

22 de março de 2023

We are just starting our 7 day trial and are very excited to get a glimpse into our customer, how they shop, what can help with our conversion and get a better picture for our reporting.

CAMI NYC
Estados Unidos
Quase 2 anos usando o app
Lucky Orange LLC deixou uma resposta 23 de março de 2023

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!

Cheers - Emilia from Lucky Orange

15 de março de 2022

I love this app, it's one of the first ones i go to when logging in. Wish you could see customer status.

THE ARCHER BOUTIQUE, LLC
Estados Unidos
Quase 2 anos usando o app
Lucky Orange LLC deixou uma resposta 23 de março de 2022

These are words we love to hear! We’re happy to be one of the apps you use when you first log into your store. Thank you for your review and your feedback. I’ve passed it along to our development team. I’m here should you need anything else!

Cheers - Kelsey from Lucky Orange

26 de outubro de 2022

I use this app to follow the conversion journey for my customers. It's also useful to see where they are dropping off so I can optimize my site.

this is willow
Canadá
Quase 2 anos usando o app
Lucky Orange LLC deixou uma resposta 26 de outubro de 2022

Thank you for your review! Using conversion rate optimization tools to identify where visitors are dropping off and then using sessions to understand why they aren't converting can be incredibly helpful when optimizing your site. Please let us know if there's anything we can help you with!

Cheers - Bradley from Lucky Orange

16 de março de 2022

This app is incredibly cool! I love the heat maps and visitor sessions. It really helps me understand how customers are interacting with my site. I've only been running it for a few hours, but I'm excited to gather more data and see how I can improve conversions.

MAGIE ÉTRANGE
Estados Unidos
Quase 2 anos usando o app
Lucky Orange LLC deixou uma resposta 23 de março de 2022

Great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving sales! Thank you for your glowing review, and we’re here should you need anything else!

Cheers - Jordan D. from Lucky Orange

18 de abril de 2016

Still figuring out how to use the app - but excellent customer service.

Lucky Iron Fish
Canadá
Mais de 1 ano usando o app
18 de fevereiro de 2024

Great Functionality and very easy to use. In fact, more features than I need at this stage. The customer announcement pop-ups & survey pop-ups are a great feature.

Shhh...
Austrália
Aproximadamente 1 ano usando o app
Lucky Orange LLC deixou uma resposta 20 de fevereiro de 2024

Thanks for leaving us a review!! Surveys and announcements are a great feature that can help you accomplish so many things on your website, whether it's showing a free shipping code if they add a product to their cart to gathering valuable feedback on the products they love. Love to hear that you've been enjoying Lucky Orange so much, and we can't wait to see how visitor behavior helps you grow your website and business. Thanks again for leaving us a review, and we're here should you need anything!

Cheers - Emilia from Lucky Orange