Lucky Orange Heatmaps & Replay , 1,157 則評價

Not sure what's better, the app itself, or the customer service! They are both what you would hope to expect from a Shopify Plus platform and this is rare. This app has been a tremendous help to us and we couldn't imagine being without it. This app allows us to evaluate the customer experience and flow while navigating our site, troubleshoot glitches, problems with checkout, etc., all recorded for playback, review and the ability to send the recorded errors/glitches to Shopify Support. Incredible App! I was able to see the Shopify Calculating Shipping Options, was hanging/timing out. I was able to grab a recording to show this as proof to Shopify, to troubleshoot. This was causing customers to abandon checkout. I would have never known, if I didn't have this incredible app!

Thanks to Justin at Luck Orange. Great customer service! Combined two accounts, and was quick in his response.

This app does exactly what it says and so much more. Amazing insights in to your customer behavior. Bradley and his team there were awesome set it up in minutes. Great app

I am new to the Ecom game, but I immediately recognize when there's professionalism behind the team. At the moment the app runs smoothly, it's giving me the info I need, and everything is intuitive and easy to set-up. If I have to say what can be improved, I would say maybe to make the Help Center more detailed, but then they come with a set-up call, which is a plus. They know what they are doing. How you do one thing, you do everything, and the first impression and feelings are excellent.

I used Lucky Orange on my previous website which was not a Shopify site. It is extraordinarily helpful to see where customers are in real time and to jump in if they need help. The live chat service definitely made me quite a few sales. Don't hesitate to add it!

We love this app. We need to see our visitors and how they are reacting. Been using it for years, great customer service!

This app is amazing! It is really helping me better understand how my customers navigate and use my site and where they are dropping off. It's a great way to see what may be unclear or confusing to a customer as they are experiencing the website. Justin was also very helpful, taking the time to walk me through the app and some of the features on the phone. Definitely, recommend!

I have 3 sites connected to Lucky Orange and I love the chat and live recordings, makes life so easy and improves customer service. Support from Lucky Orange is always fast and friendly- highly recommend!

Great software to learn more about your customer's behavior. Also they have great customer support. Shout out to Justin! Highly recommend for any business, especially eComm stores. 10/10

Great App. Bradley in customer support was more than helpful with any issues I had! Highly recommend. I've been using it for years!