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Great app, gives me everything I need, including chat. Some improvements to be had, but overall an extremely useful and handy app to have.
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Happy tracking!
Cheers - Justin from Lucky Orange
Lucky Orange is an essential tool for any business. I had an incredibly productive meeting with Jordan, who guided me through the setup process and provided invaluable support. this platform is a game-changer and I believe every business can benefit from using it
Thank you for your review and recommendation! We love that we've earned the distinction of being an essential tool for your business as well as for other businesses! I'm glad you found our call helpful; we strive to ensure our users get the most out of the 20+ features available through Lucky Orange. Thanks again, and don't hesitate to reach out if you need anything!
Cheers - Jordan from Lucky Orange
I would hands down recommend the Lucky Orange app. Why?
Three reasons.
1) Stop the guesswork. You know where your users are browsing. Visuals bring the data alive. A potent combination when your trying to understand the weak points on your site.
2/ The dashboard is so user friendly that my daughter, with a little over six years of life experience could find her way around it. Don't know why your users are angry - one click on the discovery tab and you've got the answer. Simple.
3/ Customer service team are real humans - kind, polite (but not cheesy) they answer your question quickly - panicking about those gaps between user actions - drop them a message and they will answer.
4/ Lucky Orange - the name alone and icon is something else. Talk about elite branding.
On a serious note - genuinely think this software has helped me find out key info about my site. In a world full of data, you can get lost but luckily there's one orange giving your website the vitamin C it needs ️.
If anyone wants to check if I'm legit about this drop me an email and I will jump on a call to shout about them.
Wow! Thank you for taking the time to leave us such a thorough review! You’ve hit on so many key points, and we love that getting a front-row seat has brought you the insights you need to improve your website and grow your business. You shouldn’t need a PhD in data analytics to optimize your visitor experience, as your junior analyst— we mean your daughter—has so clearly demonstrated.
Guesswork always leads to dead ends and false assumptions, but Lucky Orange insights make it simple to see. And yes, we’re truly a 100% human-based team that’s available for all users, regardless of trial or plan tier—no bots here! Thanks again for your review and for sharing the Lucky Orange love! If you need anything, please don’t hesitate to let us know! Happy tracking!
Cheers - Emilia from Lucky Orange
The app seems not be being working correctly. It is cutting off in mid recording and skipping through recordings. In addition, I had a 15 minute onboarding appt. today at noon and no one showed up.
This isn’t the experience we want any of our users to have. Unfortunately, our onboarding expert encountered a technical issue that prevented them from joining your call, and they have been trying to reschedule with you over the past few days. We apologize for the inconvenience and understand your frustration.
Regarding your recording issues, our team is eager to investigate and find a resolution if necessary. Since this hasn't been reported by other merchants, please respond to my last email with more details so we can start looking into your issue and assist you promptly. We can also reschedule your onboarding call, and I will personally ensure that you are taken care of. We hope you will give us a chance to make things right.
Best Regards - Kelsey from Lucky Orange
Great support and service from this app! Jordan took the time to review the many options and features they offer which can be invaluable to improving CRO!
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customers’ success and are thrilled that we were able to impress you with our technology, onboarding, and customer support. Thank you for your review, and we’re here if you need anything!
Cheers - Jordan from Lucky Orange
Great app although a little problem with the product thumbnail sizes on replay on certain occasions, but all in all a very very nice must-have app!
5 Stars!
We appreciate your review, and we love to hear that Lucky Orange has provided you with the insights you need to grow your business and improve your website. Regarding the product thumbnail sizes shown in the session recordings, could you please respond to the last email from our team? We would be happy to look further into your experience to see what's going on and find a resolution. Thanks again for your review, and happy tracking!
Cheers - Emilia from Lucky Orange
This app is def a necessity if you are trying to use Shopify's out-of-the-box analytics to analyze web traffic driven by ads, and other campaigns. The recordings are the most helpful part.
The functionality could be a bit more intuitive, especially when it comes to interpreting trends and heat maps, but def a step up if you need to better understand how UX impacts customer behavior.
Thank you for leaving us such a comprehensive review. You’re right—when you’re driving traffic through paid campaigns, you need to understand which campaigns were more successful and why. Lucky Orange gives you a front-row seat to see what people really do on your website and to better understand the impacts of those UX optimizations. When you get the chance, would you please reply to my last email referencing this review? We want to better understand how we can make our functionality more intuitive. Thanks again, and I look forward to hearing from you soon!
Cheers - Emilia from Lucky Orange
This is an excellent app, very easy setup for Shopify, and the customer service/onboarding call was 100% worth the time, extremely helpful. Highly recommend. This heatmap app has more features than I actually expected like page interaction and live view, and more than any other I looked at.
These are words we love to hear! Seeing what your customers experience in real time can provide the insights you need to address their needs quickly and prevent any barriers to conversion. Thank you for your review and recommendation. Please let us know if you need anything!
Cheers - Justin from Lucky Orange
Excellent advice received from Emilia with strategies to increase my conversion rate.
Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Thanks again for your review, and don't hesitate to reach out with any questions.
Cheers - Emilia from Lucky Orange
It is the perfect app to see how customers visit your website. This was really helpful for me to understand where do my customers click and to increase conversions on my website.
When you need to see what people really did and experienced on your website, you shouldn't settle for anything less than perfect. We love that you've been able to eliminate guesswork and identify where your visitors are facing pain points. Thanks for leaving us a review! Our team is here to support you if you need anything.
Cheers - Emilia from Lucky Orange