評價 (1,390)

整體評分
4.7
各級評分數量
  • 86% 的評分為 5 顆星
  • 6% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2019年10月25日

Justin did a great job helping me figure out what was going on with the app in my store.
He responded to all my emails very quickly.
I love this app as I can see exactly what customers are doing, and where they are dropping off.

It helps to know what is working and what is not. That way I can make changes to my site as needed.
Thanks so much Justin

Bingos Dog Shop.com
美國
使用應用程式 1年多
Lucky Orange LLC 已回覆 2019年10月28日

We want to make sure your website is offering your customers an outstanding experience and we try our best to offer our customers the same. Thank you for allowing Lucky Orange the opportunity to make an impact!

Cheers- Justin from Lucky Orange

2016年4月18日

Still figuring out how to use the app - but excellent customer service.

Lucky Iron Fish
加拿大
使用應用程式 1年多
2019年6月12日

We've been using this app since our store was on WooCommerce. On Woo, it worked fine by allowing us to see our Conversion tunnels. However, it doesn't show Checkout or Successful purchases on Shopify no matter what URL pattern I put in. Checkout is one of the most important aspects of the customer funnel to monitor to see where customers are not converting. Hopefully this can be addressed so I can update to 5 stars.

HEALTHandMED
美國
使用應用程式 1年多
Lucky Orange LLC 已回覆 2019年6月13日

Hey HEALTHandMED. Thank you for taking the time to leave this feedback. We absolutely understand your frustration and the importance of tracking the full user journey. At this time, Shopify currently limits the ability to place tracking code on checkout pages to only their customers who are on Shopify Plus. As a result, we are currently unable to track the checkout pages. We would encourage you to speak with your Shopify rep about this need and we would be happy to discuss this in further detail with them (if upgrading to Shopify Plus is not an option for you at this time). Please email us directly at support@luckyorange.com if you need any additional information, and thanks again for the great feedback!

2023年3月24日

There is so much information within Lucky Orange that a couple of clicks through the app certainly do not do it justice. We are most excited to examine more closely the customer behavior online. The screen captured videos of every customer's experience on the website is very cool. It will enable us to target very specific areas of website communication that other wise we would not know. Great product!

BravoWalk Dog Collar
美國
使用應用程式 1年多
Lucky Orange LLC 已回覆 2023年3月28日

Thank you for the five-star review! Glad you are discovering insights about your visitor's behavior with Session Recordings. Please don't hesitate to reach out if there's anything we can help you with!

Cheers - Bradley from Lucky Orange

2023年1月13日

Great app, have been using for a week and provides great insight. Justin Tomlinson from the Lucky Orange team spent some time helping me get set-up which was also very useful. Thanks from preciouspresents.co.uk (check us out)

Precious Presents
英國
使用應用程式 1年多
Lucky Orange LLC 已回覆 2023年1月13日

Thank you so much for your wonderful feedback! We are happy to hear that our app is providing great insight. We appreciate you taking the time to let us know. Please don't hesitate to reach out if there's anything else we can help you with.

Cheers - Bradley from Lucky Orange

編輯時間:2020年4月13日

Best app to understand why your customers aren't converting, I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Camel Bey
約旦
使用應用程式 1年多
Lucky Orange LLC 已回覆 2020年4月13日

Thank you so much for this great review! There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success!

Cheers - Justin from Lucky Orange

編輯時間:2019年10月24日

Wow, the amount of insight from this app is quite amazing. There is so much you can do with it and a lot of options. It's my first week but the insights have already been invaluable. Yes, you pay, but it is a cheap investment for you to learn your customer website interactions and improve your sales funnel.

Really impressed with Lucky Orange.

Binoid CBD
美國
使用應用程式 1年多
Lucky Orange LLC 已回覆 2019年10月24日

My team is thrilled to hear that we've been able to impress you with our insights, learn about your customer interactions and improve your sales funnel. It was a pleasure to speak with you during your 15-minute personalized setup call; be sure to let me know if you need assistance with anything. As always, thank you for sharing the Lucky Orange love with this review!

Cheers-Justin from Lucky Orange

2018年10月16日

I used this app to see where my traffic was coming from, and how they were responding to my different tests. This is 110% worth it, I would recommend this to anyone who had questions about why are people reacting a certain a way to a change they implemented on their site. This will help you find out all your problems!

Chosenfiveclub
美國
使用應用程式 1年多
2018年9月11日

So amazing. I've used tools many years ago that tried to do something similar (clicktale) but I think they've gotten the user interface really close to perfect. Big fan of this-- gives you perfect visibility of what your customers are running into when they have problems/confusions/etc.

Luxury Playstyle
美國
使用應用程式 1年多
2020年5月30日

Lucky Orange is one of the most powerful tools I've ever seen. look what the customer is doing where he goes with his eyes, seeing your own side is very valuable. often it is the small details that make it up. you can find them with Lucky orange. so that the shop gets better and more perfect over time. Dimitrios Gorlas www.gomeinyoga.com

GOmeinYOGA Shop
德國
使用應用程式 1年多
Lucky Orange LLC 已回覆 2020年6月3日

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thanks for the five-star review, Dimitrios! Don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Justin from Lucky Orange