評價 (1,390)

整體評分
4.7
各級評分數量
  • 86% 的評分為 5 顆星
  • 6% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2021年2月23日

This app is amazing !!!! I've only had it 48 hours and have gained so much insight into where my customers are coming from and what they're searching for. It does everything it says it does.

Natural Skin Junkie
美國
使用應用程式 12個月
Lucky Orange LLC 已回覆 2021年2月26日

“This app is amazing” is a phrase we love to hear from our customers! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review, and let us know if you need anything!

Cheers - Jordan from Lucky Orange

2024年3月27日

From the moment I started using Lucky Orange, my understanding of customer behavior on our website has reached a new level of clarity. The heatmap feature, in particular, has been a game-changer, providing us with visual data that's both insightful and actionable. It's fascinating to see exactly how visitors navigate our site, what captures their attention, and where they disengage.

While there's occasionally a challenge in distinguishing between bot traffic and real visitors, the overall value Lucky Orange brings in understanding genuine customer interactions is undeniable. This slight uncertainty doesn't detract from the wealth of information and the clear advantage it offers.

I wholeheartedly recommend Lucky Orange to anyone keen on improving their website's user experience and conversion rates. The insights gained are invaluable, and yes, they truly are worth it. Dive in, and you'll find yourself equipped to make data-driven decisions that can transform how your audience interacts with your website.

Pure Faith
法國
使用應用程式 3個月
Lucky Orange LLC 已回覆 2024年3月30日

Wow! These are words we love to hear, and we appreciate the time you took to share the Lucky Orange love! Thank you so much for your review and recommendation. Seeing exactly what your visitors and customers do and experience on your website through visitor behavior can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks again, and happy tracking!

Cheers - Justin from Lucky Orange

2018年3月14日

Best investment for your store, believe me.

Vintyjewellery
美國
使用應用程式 12個月
2022年4月1日

Great app! Has all the features one would need - and more. A must-have application for any business.

ALPHAREIGN
英國
使用應用程式 11個月
Lucky Orange LLC 已回覆 2022年4月1日

We strive to make sure all of our customers walk away describing Lucky Orange as “ a must-have application for any business!” Love to hear how you’ve been able to use Lucky Orange to make such an impact on your website and the customer experience. It's the best part of our day getting to work with great businesses like you and we wish you nothing but the best! Let me know if there’s anything I can do to assist you further.

Cheers - Jordan M. from Lucky Orange

2022年1月8日

Ill give this app 3 stars because its very efficient but for some reason the app won't launch for me from my Shopify app screen and its so annoying

London Couture
美國
使用應用程式 11個月
Lucky Orange LLC 已回覆 2022年1月14日

Thank you for your review. As I mentioned in my emails, sometimes an adblocker or another browser extension can get in the way and prevent you from signing into Lucky Orange through Shopify. To work around this issue, we recommended disabling your adblocker for LuckyOrange.com. You can also try to sign in through a new Incognito window (Chrome), Private window (FireFox) or InPrivate window (Edge).

We’ve scheduled several calls with you over the last few days to resolve this issue, but unfortunately we haven’t been able to reach you. I hope that we’re able to connect soon.

Regards - Bradley, Director of Client Services, Lucky Orange

2021年2月17日

I use this app on daily basis and I absolutely adore it. I use this to track what customers does on our website and learn there behavior and what challenges they face on our website.

Mighzalalarab
科威特
使用應用程式 11個月
Lucky Orange LLC 已回覆 2021年2月22日

Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and recommendation, and happy tracking!

Cheers - Jordan from Lucky Orange

2022年9月26日

I use this app daily to monitor my ads, what people are coming in from, what posts/ads are driving the traffic and also where they are falling off. I still have a lot to learn on it but I'm excited to keep learning!

My Pampered Life Seattle
美國
使用應用程式 11個月
Lucky Orange LLC 已回覆 2022年9月28日

Thank you for the five-star review! This is precisely the type of situation we made this app for! Understanding how your visitors get to your site and what they do once they're there can help you find pain points in your customer's experience. Please reach out if there's anything we can help you with!

Cheers - Bradley from Lucky Orange

2016年10月8日

I have been using this app for almost a year now so I think I'm well qualified to comment on it. Of all the apps I have used, this is the one I would hate to be without. I have changed so much on my website simply because I can watch how people navigate it; it enables me to see it from the customers viewpoint. I have picked up countless flaws that I would never have even known were there. I can introduce changes and watch how they work out, cut them out if they don't. Can't talk about customer support as never needed it. Not saying it's perfect, not saying it's picked up every transaction but that is not what I was looking for. To be honest once you have got used to the initial amazement of watching customers navigate your site it can become a chore;however, you learn to pick out the ones you need to look out for and that is where the diamonds are.You can filter the behaviour patterns to see what you are looking at. Build heatmaps, you'll be surprised how the layout you thought was perfect is not how your customers use the site: then change your site.
Disclaimer. As far as I can recall I've never been asked to give a review. I won't get any money off for this one :-) I'm doing it not only to help the developer but to help shop owners trying to develop their sites.

Ourthaicurry
英國
使用應用程式 11個月
2017年7月4日

Just downloaded the app for my tapestry and bedding store www.saleela.com. Blown away! The live recording feature is fab!

Jaisaleela
美國
使用應用程式 11個月
編輯時間:2020年10月12日

the heat maps never work. Seems to be a waste of money with no real insights and it seems to slow the site down.

Undergents
美國
使用應用程式 11個月
Lucky Orange LLC 已回覆 2020年10月14日

We’re so sorry for your experience; it’s certainly not one we want any of our customers to have. We contacted you several times to resolve your concerns but haven’t heard back from you.

Lucky Orange is fully committed to transparency into how our technology operates and affects your website. Our code is loaded asynchronously, meaning it does not load on your site until the essential elements like your product pictures, navigation, CTAs and more have loaded and are fully functional. As a result, Lucky Orange shouldn’t slow down your site. Here’s a link to a document that provides more detail: https://help.luckyorange.com/article/137-will-lucky-orange-slow-down-my-website.

We’d like to look into your specific concern further, so please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com. Again, we apologize for this experience and hope to hear from you soon. Once these issues are resolved, we would be more than happy to reset your free trial.

Cheers - Bradley from Lucky Orange