Lulu Direct

Many if not most of the reviews here are terrible, especially considering that this is a company that more or less boasts that they are "Masters of the Print on Demand" book printing Universe.

Um, I don't think so.

Many here are complaining of really poor customer service as well as comically mishandled orders. Well, I haven't gotten yet to the mishandled order stage, but I have received really poor customer service.

I have been STUCK for about ten days now not getting too much done with LuLu although lately I've been able to forge ahead and make some progress mostly thanks to my own efforts. I finally managed to get one book accepted by the Lulu "platform." With AMAZON, everythng was INSTANT, worked the first time, and took mere minutes, not days. All this time I've been emailing and getting mostly ignored. Incomplete answers provided every 3 to 4 days, at best, with total radio silence in between.

I told their support via email about four hours ago that I had had it and that I was going to be leaving this one star review.

More radio silence.

THEY.DO.NOT.CARE.

They're Masters of the Universe, remember? sarc/

The app is very glitchy and there are major issues with their fulfillment and printing of the books. Their site has a production time of 3-5 business days which is false advertising. When emailing them about how it is taking much longer, now on 12 business days they respond saying that they're aware of it and that I should tell customers that it is a custom printing job for each and every book and that should keep them happy. This is before the shipping even occurs. I'm only in the stage of printing out proofs and am realizing I likely will not be able to use this for print on demand and dropshipping directly to customers due to the insanely long print time. This is not a sustainable model for print on demand and more so a better model for printing in bulk and holding inventory.

This app simply does NOT work! I've actually reached out to their support team TWO times over the course of 3 months and they haven't responded... it's a shame because I actually use their website to print my books...

Poor quality control. Poor customer support. I placed orders for several samples from LuLu (both in Shopify via the app and through xpress.lulu.com). The gloss cover paperback was fine, but the matte covers on three different paperbacks were badly curled. I also contacted support about the customized packing slip: LuLu acknowledged that there was an issue and said its developers were investigating, but it's been three weeks now and I still haven't heard back... It's a pity, because done properly I think this service would be a tremendous success (many small publishers would welcome the ability to have a third party process single book orders for them from their own websites) — but there is no way I could sell such a shoddy product to customers.

This app doesn't work. I installed it then tried to create a book. I keep getting the following message:

IMPORTANT NOTICE:
Unable to select your Connected Shopify Product?
We've identified a bug that is preventing users from selecting a Product while creating their Lulu xPress project. We're actively working on a fix.

This company takes WEEKS just to make the product, and they do not give proper estimations on production time at all. This leaves your customers angry and without the product they ordered. I literally used to make hand-bound books before trying print on demand, and I can sew the signatures and create a fully custom, hardback book in three to four days. I would think a company using industrial machines might at least be able to keep up with that....Find another company.

I tried to use the app and create a book but I failed. So after a few hours trying I wrote an email to the Customer Service. They answered that my request was highly important but they won't answer because of too high level of request they have to face.
It's an absolute shame to face such a situation so I deleted the app and wen to competition and found some offering great service.
So as a piece of advice, I recommend to flee Lulu "service".

I tried installing the app but it appeared to be buggy. My one star is based on just that experience. I was thinking I might try it again, but reading these reviews, I don't know if that's wise. I'm new to Shopify and ecommerce, but I can read! It seems there is more dissatisfaction than there should be with the lulu app. I've never used them before. I'm awaiting arrival of a sample calendar I did that I'd wanted to offer on my store. I created the calendar on the lulu site and thought I could just pull it into the lulu Xpress app, but apparently I'd have to start over and re-do the calendar inside the app. But I see nearly as many complaints about service here as satisfied customers. Are there any other options that anyone knows about for print on demand books publishers who integrate well with Shopify and are more highly rated?

I started a Print and Digital Magazine and thought I would try LuluxPress out because it was attached to shopify.. However this is the worst Print on demand service I will ever encounter! First I made sure my book was perfect and printed it for myself.. Finally I recieved it and the colours were distorted, the cut of the magazine was all off I was missing page numbers because they cut past the bleed line! I decided to try and fix it and give them another try and I released my first issue... This was a terrrrrrrrible mistake. I published the magazine and now there was an even bigger problem it took my customers months to receive the magazine. I was publishing 2 other magazines from a different Print on demand place and they were receiving those issues before my first one. VERY dissapointing. and every single purchase was a frustration because they were all extremely late and untraceable. I contacted them each time and LuluxPress made the excuse each time that it was stuck at the border so I was fed up and I made the switch! Until they are more developed and have a better system please don't waste your damn time.