리뷰 (78)

전체 평점
2.7
평점 수준당 개수
  • 평점의 51%가 별 5개입니다
  • 평점의 9%가 별 4개입니다
  • 평점의 4%가 별 3개입니다
  • 평점의 8%가 별 2개입니다
  • 평점의 28%가 별 1개입니다
2021년 2월 5일에 편집됨

Update: 2/5/2021. I am no longer using this app. I had a lot of calendars ordered that took months to arrive, and only did get printed and shipped because I contacted customer service relentlessly. I have entire threads of emails. Customer service did help get the orders fulfilled after customers started complaining, and after MANY emails back and forth. The calendars were really nice, and I ...

Science Service Dog
미국
앱 사용 기간 10개월
답글 Lulu Publishing개 2021년 2월 5일

We apologize for any frustration you experienced while setting up our app. We see that you are currently fulfilling orders through the Lulu xPress app. Your success is very ...

2020년 9월 21일에 편집됨

(SECOND REVIEW - 9/21/2020): Production times are over a month. I have customers complaining daily, asking where their orders are. This is not an issue of the USPS or Fedex, this is a production/manufacturing issue that Lulu has faced since we began working with them.

We get the same old runaround from customer service about how they are working on it. We have been working with Lulu for about a ...

MotorsportMaps
미국
앱 사용 기간 9개월
2023년 9월 11일에 편집됨

Absolutely the worst app I had to use because there is no alternative that connects to Shopify. The prints take forever to get made and sent to customers. There're no notifications if there is a problem. Using this app only had a negative impact on my business's reputation and brand image because Lulu is unable to do their part. I get customers who never receive the products, only to find out ...

ScrumMastered
캐나다
앱 사용 기간 5개월
2019년 1월 3일

Many if not most of the reviews here are terrible, especially considering that this is a company that more or less boasts that they are "Masters of the Print on Demand" book printing Universe.

Um, I don't think so.

Many here are complaining of really poor customer service as well as comically mishandled orders. Well, I haven't gotten yet to the mishandled order stage, but I have received really ...

This website is a DBA of Mr. John Carson Lester Jr & the TeleDistributors Call Center. Click the COG to the TOP LEFT to SWITCH between our MANY THEMES!
필리핀
앱 사용 기간 4개월
답글 Lulu Publishing개 2019년 4월 16일

Hi John. Thank you for writing a review, we sincerely appreciate you bringing this issue to our attention. We’re sorry to hear you had such a frustrating experience trying to ...

2022년 9월 17일

The app is very glitchy and there are major issues with their fulfillment and printing of the books. Their site has a production time of 3-5 business days which is false advertising. When emailing them about how it is taking much longer, now on 12 business days they respond saying that they're aware of it and that I should tell customers that it is a custom printing job for each and every book ...

Travwell
미국
앱 사용 기간 2개월
답글 Lulu Publishing개 2022년 9월 20일

Thank you for your feedback.

Our average production times throughout the year are estimated at 3 to 5 business days. However, production times can vary based on factors such ...

2019년 4월 11일

This app simply does NOT work! I've actually reached out to their support team TWO times over the course of 3 months and they haven't responded... it's a shame because I actually use their website to print my books...

Kampion Fitness
미국
앱 사용 기간 대략 2개월
답글 Lulu Publishing개 2019년 4월 16일

Hi Kampion. We are so bummed that you're having this issue, but thank you for reporting it to us when you did. We have actually responded quickly each time, but not sure if ...

2020년 11월 16일

Poor quality control. Poor customer support. I placed orders for several samples from LuLu (both in Shopify via the app and through xpress.lulu.com). The gloss cover paperback was fine, but the matte covers on three different paperbacks were badly curled. I also contacted support about the customized packing slip: LuLu acknowledged that there was an issue and said its developers were ...

The Obolus Press
캐나다
앱 사용 기간 14일
2020년 3월 5일

This app doesn't work. I installed it then tried to create a book. I keep getting the following message:

IMPORTANT NOTICE:
Unable to select your Connected Shopify Product?
We've identified a bug that is preventing users from selecting a Product while creating their Lulu xPress project. We're actively working on a fix.

Cindy Bendel Designs
미국
앱 사용 기간 5일
답글 Lulu Publishing개 2020년 3월 31일

We're sorry you experienced this issue during your attempt to use our app and that you were unable to use the provided workaround. In the future, please reach out to us and ...

2021년 2월 11일

This company takes WEEKS just to make the product, and they do not give proper estimations on production time at all. This leaves your customers angry and without the product they ordered. I literally used to make hand-bound books before trying print on demand, and I can sew the signatures and create a fully custom, hardback book in three to four days. I would think a company using industrial ...

BookandBloom
미국
앱 사용 기간 3일
2020년 9월 8일

I tried to use the app and create a book but I failed. So after a few hours trying I wrote an email to the Customer Service. They answered that my request was highly important but they won't answer because of too high level of request they have to face.
It's an absolute shame to face such a situation so I deleted the app and wen to competition and found some offering great service.
So as a piece ...

Adventurers Tale
프랑스
앱 사용 기간 대략 5시간
답글 Lulu Publishing개 2020년 10월 20일

Thank you for writing a review, we sincerely appreciate you bringing this issue to our attention. We’re sorry to hear you had such a frustrating experience trying to get in ...