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For children's books, the print quality from LuluXpress is amazing! Their 80# glossy paper makes the color so vibrant. They ship worldwide, and easily handle large orders. Our experience with this app has been positive all the way. Highly recommended.
Lulu has been extremely helpful in setting up our foray into POD and the Shopify integration makes processing these orders simple too. The books are great quality and their customer service team has always been available to guide us and answer our questions.
When I press the option to associate one of my books with lulu app, the full list of books doesn't show up. If I put the whole title, the book doesn't show up. The paperback cover takes too much time to process as well, because of the size requirements. There should be a format that integrates the front image and allows to add text to the back image. This would allow a much faster process. The advantage for me with Lulu is the creation of hardcover books. Not many platforms allow me this. I wanted to sell hardcovers through this app, but it's just too complicated to create the hardcover cover, and then go through a system that doesn't work properly. I don't even really know how much I am paying per sale, because that price shown includes production only, and not shipping. P.S. I am not trying to do more with the app that it was designed for. Unless you mean accelerating what already exists and expect the full list of books to appear in the search engine. As for my last email it was meant to improve your business, and has nothing to do with this review. It's disappointing when help is transformed as a justification to nullify an argument.
Thank you for your feedback, we appreciate you bringing your issues to our attention. We’re sorry to hear you had such a frustrating experience trying to get your store set up properly and connected to your books, that's not what we like to hear. After more research and conversation, it appears you're actually trying to do more with the app than it's currently designed for. We appreciate the the ideas presented in your last email and will consider some of them for the next version of our app. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to reach out. Best of luck with your books!
LOVE LULU!!! There is nothing I dislike about the app. Make sure you aren't using in Safari, Chrome works great. The main thing is putting turnaround times on your site so customers aren't expecting overnight shipping. Even through the Covid ordeal, this company was awesome to work with and never shut down. Once set up this app really does allow you start small and grow quickly. And AWESOME customer service. They resolved any issue quickly and were really communicative. Their printing costs are comparatively super low as well. I have moved to bulk orders and they are still the cheapest domestically.
I use Lulu xPress for about two years now. It worked well until several months ago and it became a disaster. Apparently there is 0 quality assurance made at the printing facilities. I have numerous copies of my book delivered with pages empty of content. The support is always helpful and sends a replacement, but in last several weeks I had several clients who received faulty product even on second and THIRD attempt. Unfortunately it damages my relationship, since I really look unprofessional when customer receives a faulty product, then the replacement arrives faulty again and the next one again. It also affects my income since I have to refund such customers. I asked for clarifications when such issues can be fixed but didn't receive concrete answers. If you have an alternative consider avoiding Lulu.
Have tried multiple times to get this app working and all I have to show for it is a lot of frustration and wasted time. Absolutely the WORST app experience I've had so far. Incredibly disappointed, expected much better from such a major company.
We apologize for any frustration you may have experience while trying to set up our app. Please reach out to us through our support page or email us directly at “integrations@lulu.com” and we would be happy to assist you with setting up our app.
I launched a print on demand store for stationery. And have had a horrible experience in terms of the length of time it takes for orders to be delivered in addition to customer assistance. The "estimated time frames" are merely suggestions. The real dates of arrival could be more than 2 weeks past then... Also, they never actually say how long production takes. however, once they list your order's status as "in production" they refuse to allow you to cancel your orders. Would definitely look into other print on demand partners for books
We are a print-on-demand company. All products are printed after an order has been placed. Factors such as volume, weather, and pandemics will affect production times, which is why we cannot guarantee specific production windows. We do provide a 1 hour cancellation window for all orders. Once production begins we cannot cancel the order because resources and materials have already been dedicated to the job and would need to be thrown out. Cancelling an order after production begins is also very disruptive to the production process and may affect other orders around it causing print defects and further delays to the production process.
If you or anyone has any questions or concerns about our production times or processes, please reach out to us and we will be more than happy to discuss it.
I used this app to help me sell my book. I went through a self publishing process and when I was ready to go to market, Shopify provided all the tools needed to set up my on line store. I was particularly pleased to receive expert personal attention when needed.
Everything about this app is easygoing but the processing and shipping are insane. I am better off ordering in bulk in processing the orders myself.
We're issuing "how to" mini-books and this is a convenient and streamlined way to deliver our products straight to customers.