리뷰 (78)

전체 평점
2.7
평점 수준당 개수
  • 평점의 51%가 별 5개입니다
  • 평점의 9%가 별 4개입니다
  • 평점의 4%가 별 3개입니다
  • 평점의 8%가 별 2개입니다
  • 평점의 28%가 별 1개입니다
2021년 3월 9일

Lulu has been extremely helpful in setting up our foray into POD and the Shopify integration makes processing these orders simple too. The books are great quality and their customer service team has always been available to guide us and answer our questions.

The Story Seeds Podcast
미국
앱 사용 기간 5개월
2021년 1월 6일

Have tried multiple times to get this app working and all I have to show for it is a lot of frustration and wasted time. Absolutely the WORST app experience I've had so far. Incredibly disappointed, expected much better from such a major company.

Rhonda World
미국
앱 사용 기간 1년 초과
답글 Lulu Publishing개 2021년 2월 1일

We apologize for any frustration you may have experience while trying to set up our app. Please reach out to us through our support page or email us directly at “integrations ...

2020년 6월 9일에 편집됨

LOVE LULU!!! There is nothing I dislike about the app. Make sure you aren't using in Safari, Chrome works great. The main thing is putting turnaround times on your site so customers aren't expecting overnight shipping. Even through the Covid ordeal, this company was awesome to work with and never shut down. Once set up this app really does allow you start small and grow quickly. And AWESOME ...

Kinetic Belief Store
미국
앱 사용 기간 5개월
2018년 7월 19일

I'm just getting started with this app but, at first glance, this looks like a dream come true! :)

Pureheartsinternational
필리핀
앱 사용 기간 5개월
2020년 12월 21일

I launched a print on demand store for stationery. And have had a horrible experience in terms of the length of time it takes for orders to be delivered in addition to customer assistance. The "estimated time frames" are merely suggestions. The real dates of arrival could be more than 2 weeks past then... Also, they never actually say how long production takes. however, once they list your order' ...

Hausofassembly
미국
앱 사용 기간 1년 초과
답글 Lulu Publishing개 2021년 2월 5일

We are a print-on-demand company. All products are printed after an order has been placed. Factors such as volume, weather, and pandemics will affect production times, which ...

2022년 7월 24일

Everything about this app is easygoing but the processing and shipping are insane. I am better off ordering in bulk in processing the orders myself.

Black Self Care Talk
미국
앱 사용 기간 1년 초과
2020년 3월 25일에 편집됨

ANOTHER UPDATE: Poor communication, especially with price increases, delays etc. I wish they would communicate with us about pending price increases as they affect our bottom line.

UPDATE: Rating updated from 3 to 4. The company is committed to making things work, and it is seen. Customer service is 10 stars! Top notch. They are very responsive and kind and work very hard to resolve issues. ...

Commandinglife
미국
앱 사용 기간 4년 초과
2021년 11월 3일

At first I was intimidated by Lulu’s self-publishing platform because I had never published a book and am not proficient in Adobe Suite products which several of the templates require. My customer support expert, Tim S, was fantastic. He answered all my many questions, in detail, within 1-2 business days and was helpful in sending me templates to help me format my book. He even helped prepare my ...

Ana Luca LLC
미국
앱 사용 기간 3개월
2021년 2월 5일에 편집됨

Update: 2/5/2021. I am no longer using this app. I had a lot of calendars ordered that took months to arrive, and only did get printed and shipped because I contacted customer service relentlessly. I have entire threads of emails. Customer service did help get the orders fulfilled after customers started complaining, and after MANY emails back and forth. The calendars were really nice, and I ...

Science Service Dog
미국
앱 사용 기간 10개월
답글 Lulu Publishing개 2021년 2월 5일

We apologize for any frustration you experienced while setting up our app. We see that you are currently fulfilling orders through the Lulu xPress app. Your success is very ...

2021년 3월 8일

A little slow on actually processing and shipping orders but amazing customer service and high-quality book production.

The Class by Taryn Toomey
미국
앱 사용 기간 3년 초과