리뷰 (78)

전체 평점
2.7
평점 수준당 개수
  • 평점의 51%가 별 5개입니다
  • 평점의 9%가 별 4개입니다
  • 평점의 4%가 별 3개입니다
  • 평점의 8%가 별 2개입니다
  • 평점의 28%가 별 1개입니다
2020년 4월 16일

App works but so much room for improvement. It's buggy and often hangs and spins. The connected books cannot be easily filtered in a search and requires you manually search page by page to find anything (a real PITA when you have lots of titles!).

The benefit of the app is that it connects shopify orders and, for the most part, it does achieve that. However, it often causes lots of unnecessary frustration in the process.

Hoping the developers continue to work on this app to improve the functionality and ease of use for the end users.

Custom Journal Designs
미국
앱 사용 기간 2개월
2023년 9월 6일

Working with LuLu and creating books directly on their website is easy and the quality of the books is superb. I gave the app 2 stars because it is more expensive to go through the app with a fulfillment charge on top of that. Better off going directly through LuLu website, it is free as well. I also found that I can't connect my LuLu books already made online into shopify without having to redo the entire process of creating a book through the app.

MySisterIsASurvivor
미국
앱 사용 기간 22일
2020년 3월 5일

This app doesn't work. I installed it then tried to create a book. I keep getting the following message:

IMPORTANT NOTICE:
Unable to select your Connected Shopify Product?
We've identified a bug that is preventing users from selecting a Product while creating their Lulu xPress project. We're actively working on a fix.

Cindy Bendel Designs
미국
앱 사용 기간 5일
답글 Lulu Publishing개 2020년 3월 31일

We're sorry you experienced this issue during your attempt to use our app and that you were unable to use the provided workaround. In the future, please reach out to us and we can try to help you. Our DEV team is testing a fix for this issue and should be able to deploy it soon, so we hope you'll give us another try! Please feel free to reach out directly to us if you have any questions.

2021년 2월 11일

This company takes WEEKS just to make the product, and they do not give proper estimations on production time at all. This leaves your customers angry and without the product they ordered. I literally used to make hand-bound books before trying print on demand, and I can sew the signatures and create a fully custom, hardback book in three to four days. I would think a company using industrial machines might at least be able to keep up with that....Find another company.

BookandBloom
미국
앱 사용 기간 3일
2023년 3월 15일

Just installed but but wondering why it's charging me an extra $2 to print a book than on the Lulu website.

I like that it allows variants! Would be great if i didn't have to upload interior to every variant if it's the same and just choose to use the same interior and just change the covers.

We'll see what happens I might place a test order just to see how it arrives.

Deja Drewit
미국
앱 사용 기간 2일
2020년 9월 8일

I tried to use the app and create a book but I failed. So after a few hours trying I wrote an email to the Customer Service. They answered that my request was highly important but they won't answer because of too high level of request they have to face.
It's an absolute shame to face such a situation so I deleted the app and wen to competition and found some offering great service.
So as a piece of advice, I recommend to flee Lulu "service".

Adventurers Tale
프랑스
앱 사용 기간 대략 5시간
답글 Lulu Publishing개 2020년 10월 20일

Thank you for writing a review, we sincerely appreciate you bringing this issue to our attention. We’re sorry to hear you had such a frustrating experience trying to get in touch with our customer service team, that's not what we like to hear. Due to COVID related restrictions and high volumes of new users, we are experiencing some unprecedented delays with our support responses. If you ever need assistance at another time, you can consult our knowledge base and FAQ page for potential solutions to your issues. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email us.

2020년 12월 1일

I tried installing the app but it appeared to be buggy. My one star is based on just that experience. I was thinking I might try it again, but reading these reviews, I don't know if that's wise. I'm new to Shopify and ecommerce, but I can read! It seems there is more dissatisfaction than there should be with the lulu app. I've never used them before. I'm awaiting arrival of a sample calendar I did that I'd wanted to offer on my store. I created the calendar on the lulu site and thought I could just pull it into the lulu Xpress app, but apparently I'd have to start over and re-do the calendar inside the app. But I see nearly as many complaints about service here as satisfied customers. Are there any other options that anyone knows about for print on demand books publishers who integrate well with Shopify and are more highly rated?

Jean Williams Studio
미국
앱 사용 기간 27분
2018년 12월 21일

I started a Print and Digital Magazine and thought I would try LuluxPress out because it was attached to shopify.. However this is the worst Print on demand service I will ever encounter! First I made sure my book was perfect and printed it for myself.. Finally I recieved it and the colours were distorted, the cut of the magazine was all off I was missing page numbers because they cut past the bleed line! I decided to try and fix it and give them another try and I released my first issue... This was a terrrrrrrrible mistake. I published the magazine and now there was an even bigger problem it took my customers months to receive the magazine. I was publishing 2 other magazines from a different Print on demand place and they were receiving those issues before my first one. VERY dissapointing. and every single purchase was a frustration because they were all extremely late and untraceable. I contacted them each time and LuluxPress made the excuse each time that it was stuck at the border so I was fed up and I made the switch! Until they are more developed and have a better system please don't waste your damn time.

Creators Mag
캐나다
답글 Lulu Publishing개 2019년 4월 22일

Thank you for the feedback Creators Mag. Our apologies again for the issues with your project. We have now corrected the file and shipping issues that were born from your experience. Magazines were a new product for us and unfortunately, there were still a few bugs popping up. We're bummed we couldn't meet your expectations out of the gate, but your feedback did lead to discoveries for us that ultimately led to a better product...so thank you again.