Lulu Direct

Anytime something has come up Lulu has excellent customer service and they work with you directly (not a robot) to solve your problems.

I used this app to launch my children's book. It is pretty easy to do as long as you have the video as provided by LULU. I do like having a store besides Amazon (I had major issue uploading my book on that platform, even hired someone to help me, but we couldn't get it to work). I still haven't used this forum to its greatest potential, but I know that there are a lot of ways to boost my book with the shopify store, so that is also great!

I used the Lulu xPress app with Shopify to publish a commemorative book as an internal fundraiser for my college fraternity. I wanted to remove the "middle man" costs of publishing the book on an online retailer platform. The target audience for this book was very limited, and I wanted the maximum net margin for the book. The solution worked very well and support our project. We experienced an IT issue, and one book shipping issue and Lulu was extremely responsive and timely with resolving those two issues. Otherwise, Lulu xPress app worked flawlessly. Very easier to use and you can view sales in real-time. Lulu Support staff was great in responding to any questions I had. Points to consider when using Lulu xPress App with Shopify. 1. Lulu has responsive and knowledgable customer service support where Shopify really does not;
2. I needed to establish a bank account and U.S. Tax ID number to support your book project with Lulu and Shopify. I did not know this before starting the project;
3. Recommend speaking with an accountant on tax collection and tax payment for your book project. Shopify only collects taxes you specify for your book project and does not pay taxes to municipalities for you;
4. Shopify does an outstanding job of timely paying revenue to you. Shopify transfers funds collected in book sales in 1-3 business days;
5. The integration between Shopify and Lulu Xpress app is outstanding and very easy to implement;
6. Shopify recently made reporting where you have to purchase Shopify Plan $79/month. I needed reporting functionality to obtain transaction-level sales data for my book project. When I created my Shopify page in March 2021, reporting fee when purchasing the Basic Shopify Plan was $29/month.

Lulu has helped me create the products of my dreams and seamlessly integrate it into my site! I love how the products are made to order, and have had the greatest customer service experience as well. Shout out to Cary! Highly recommend!

This app was easy to use during my book launch! I had a pop up event and I was able to check people out, apply discounts, track my sales and customers. So easy!!!

I received the very best customer service from a wonderful person at Lulu. They helped me get my book print ready. They were quick to respond to my support ticket when I was having trouble. The trouble I was having was user error. I am a writer not a digital artist. The software I was using to create my files was bare minimum. They were happy to assist me in getting my book print ready. I love Lulu Direct and highly recommend them for print on demand.

This app has been great so far! I was hesitant at first because of some of the negative reviews, but I'm glad I downloaded it. Set up took about 45 minutes minute in total, including the mapping of my book products from Lulu. We have completed multiple test orders and the process and end product has been excellent. This app allows us to create and sell several books and journals that will generate extra revenue for us while we focus on building our other product categories. *Pro tip: watch the videos Lulu provides on their youtube channel, as those were also a great help when configuring shipping and other stuff.

Extremely happy indie publisher here! Last year I launched my first print book which wouldn't have been possible at all without Lulu. Being able to seamlessly ship thousands of books without the headaches of inventory and managing the mail is a huge benefit. We've had some small issues, mostly with a very small percent of orders not being received, but the Lulu customer support has been excellent and responsive about solving these problems quickly and fairly. It's not 100% automated, but it's 99% of the way there, which is good for me!

I use Lulu Direct to publish my books. This was my first experience with self publishing. I considered Amazon but then I decided against it since it meant that I would have to work to market my website as well as to drive traffic to amazon. As a newbie, that was a bit much. I AM VERY pleased with my decision to go with Lulu. My second and third shippments had issues! BUT, Kristen is a darling! She was with me every step of the way. My second shippment had a few printing issues. She got them replaced at no extra cost with free shipping. My third order, for some reason, did not get to me. I informed her and it was replaced free of charge. I really do appreciate how quick she responds ( most times, within 48 hours. If ever her response is tardy, she humbly apologizes. ) So far, I rate my overall experience as 5/5!!

I really like the Lulu App and how it all easily integrates with my website. It has allowed me to sell my book directly and because it is automated that gives me more to follow-up with the my readers.