Luma

Luma answers customer questions instantly via chat and Instagram using AI.

Luma is an AI-powered customer service assistant that handles product questions, order tracking, and common inquiries automatically across your Shopify storefront chat widget and Instagram DMs. It understands Arabic, English, and Franco Arabic. When the bot can't answer, it escalates the conversation to your dashboard where you can reply directly. Luma saves you time by resolving routine questions without any manual effort, while keeping you in control of complex conversations.

• AI chatbot that answers product and order questions in Arabic and English
• Automatic order tracking — customers check status without waiting for staff
• Escalates tough questions to your dashboard for human reply
• Storefront chat widget and Instagram DMs managed in one place
• Comprehensive analytics dashboards for users