レビュー (172)

総合評価
4
評価レベルごとの件数
  • 評価の84%は5つ星です
  • 評価の2%は4つ星です
  • 評価の0%は3つ星です
  • 評価の1%は2つ星です
  • 評価の13%は1つ星です
2019年7月30日

This app and company is awesome! I've outsourced all my fulfillment to ShipHero, and they are quick, professional, have great customer service, and they are really helping me scale my ecomm business!

Maker Goods
アメリカ合衆国
アプリの使用期間:5ヶ月
編集日:2021年9月15日

Shiphero. Always go above and beyond my expectations. They are extremely professional, helpful ,available. No shipment ever delayed. No communication ever delayed. Clara, Silvana, Carena, Mario, Andrea. Kudos to everyone.

Cognisprings
アメリカ合衆国
アプリの使用期間:5ヶ月
ShipHeroが返信しました 2021年10月14日

Hello Cognisprings,

Thank you for the 5-star review. Our goal is always to exceed your expectations and it's good to hear that we're fulfilling that mission. We'd also like to thank you for calling out some of our heroes! Our team is pretty awesome and we're so glad that clients can see it too!

2020年12月3日

The service has been incredible, their consultants have accompanied me until the last minute making sure that everything is in order and without setbacks, always going further. Thank you Mari F, Andrea, and Belen.

Elements Colombian Coffee
アメリカ合衆国
アプリの使用期間:5ヶ月
2021年7月8日

The customer support service of Shiphero is so prompt and helpful, which helps us a lot. It's the best 3PL!

Dr Pen US
オーストラリア
アプリの使用期間:5ヶ月
編集日:2020年9月17日

ShipHero is a great service. I honestly had a sync problem with their software when they first received my inventory, which caused a few orders that were already fulfilled in my store to be shipped by them again.

But I have to say that their support was quick and very attentive helping me solve this issue. They are available through direct intercom chat during all traditional working hours, and they go above and beyond to make sure they are addressing all your issues properly.

The logistics part is also excellent. They ship your orders quickly (most of the time on the same day) and I had no issue with a single shipment from them. So congrats on that area as well.

If you want my constructive feedback, I would say you should make your dashboard software more clear. Sometimes it is hard to understand exactly how many units you have on hand in the warehouse. Also, you could implement a ton of other features like a more detailed 'out of stock prevision' and many other useful features. Anyways, that's just my opinion.

Again, shoutout to the customer service girls, you were awesome 100% of the time, this really makes all the difference.

Sheltercase
アメリカ合衆国
アプリの使用期間:5ヶ月
編集日:2020年1月29日

Been working with ShipHero for a few months now and have had no issues - really enjoying the process so far! Communicative and very helpful; I have no complaints! :)

My only request is that they ship out on weekends, but things work for my needs right now.

Gut Power Drinks
アメリカ合衆国
アプリの使用期間:5ヶ月
2020年6月5日

After checking quite a few fulfillment options we went with Shiphero and I couldn't be happier. Platform updates good with Shopify and they have been VERY helpful with every issue I have had and the details from my business. I would recommend 100%.
They also have very competitive prices if compared with other fulfilment centers.

Uncle Sam's Road
スペイン
アプリの使用期間:4ヶ月
2020年10月29日

Overall, I've been happy with Shiphero. I have had a few "bumps in the road" but Shiphero ultimately addressed the issues. I really like the automated fulfillment process not only through my direct Shopify store sales but also through ebay sales. From a customer service perspective, I've mostly been dealing with Clara who has been very helpful!

shopzimo
アメリカ合衆国
アプリの使用期間:4ヶ月
2020年5月29日

Outstanding team and service. Bel is the best and has helped solve many issues quickly and with a great spirit. Love these guys for their service and highly recommend them!

Shelter Fitness
アメリカ合衆国
アプリの使用期間:4ヶ月
2021年6月25日

The customer service is amazing! Always responsive, supportive and there to help with any question or need we have.

Dukkan
アメリカ合衆国
アプリの使用期間:4ヶ月