レビュー (173)

総合評価
4
評価レベルごとの件数
  • 評価の84%は5つ星です
  • 評価の2%は4つ星です
  • 評価の0%は3つ星です
  • 評価の1%は2つ星です
  • 評価の13%は1つ星です
2022年12月16日

We've worked with ShipHero for over 2 years and had a great experience for the first 1-1.5 years. Over the past 6 months things have gone downhill FAST. Reading the other recent reviews, it's clear we are not the only ones having these issues. Impossible to reach support (no more chat feature or phone number), orders taking weeks to ship out, losing our inventory (currently almost 1,000 units of ...

Fit Bake
アメリカ合衆国
アプリの使用期間:2年以上
ShipHeroが返信しました 2022年12月22日

Hello Team Fit Bake,
We unfortunately fell behind this Peak season despite our team's best efforts. It is never our intention to disappoint a client. We have already begun to ...

2024年2月29日

My small business was with ShipHero for large amount of its life. In the beginning, the service was great and I was getting proper responses from support about all my shipping inquiries. Then, after being with ShipHero for a few months, large issues started to arise.

I noticed I was beginning to get charged more for certain shipments, despite them being the same exact product. I reached out to ...

Dup Fitness
アメリカ合衆国
アプリの使用期間:約2年
ShipHeroが返信しました 2024年3月11日

Hi Dup Fitness Team,

We appreciate you sharing your experience with us. We understand your concerns regarding the billing discrepancies and the new tech fee.
If you believe ...

2022年5月21日

We are using this App since 2020. And we overpaid almost $500+ USD for their hidden fake invoice. BE AWARE!! You will have no option to remove your card from their dashboard. You will have your regular invoice. But they will charge your card hiddenly without any reason. Their customer support will ask you to pay the same invoice 2-3 times. You will have no records. Even after 1 year when we shout ...

99FAB
アメリカ合衆国
アプリの使用期間:約2年
ShipHeroが返信しました 2022年5月26日

We appreciate you bringing this to our attention. We have already reached out to your company to let you know that this was unfortunately an innocent oversight. While in the ...

編集日:2020年7月28日

Been pretty happy using them, mostly because of great support staff. Excellent if you're just getting started, and the only 3PL app that is on the app store and not a private app.

Knives Et Cetera
アメリカ合衆国
アプリの使用期間:3年以上
2022年4月12日

Bel is very knowledgeable and on point. She knows how to get the job done and gets it done well. We appreciate her.

2BFFS.COM
アメリカ合衆国
アプリの使用期間:3年以上
ShipHeroが返信しました 2022年4月21日

Hi Hero!
Thank you for taking a moment to leave us a positive review. And thank you for giving Bel a shout-out! We agree she is pretty awesome. Thanks again!

編集日:2022年11月18日

This was my original review when we started with ShipHero: This app is actually just an integration with an AMAZING order fulfillment company. We did a lot of research looking for a 3rd party shipping partner and landed on ShipHero. We couldn't be any happier. Their shipping management software is incredible, their pricing is super affordable and their support team is out of this world. ...

Royal Pickleball
アメリカ合衆国
アプリの使用期間:1年以上
2021年1月14日

ShipHero is easy to use and affordable. They don't charge anything for services unless your products stay in their warehouse for over a month. The shipping fees saved me $2 per product and I don't have to go to the post office 3x a day anymore. They were friendly and easy to work with.

Portland Health Supply
アメリカ合衆国
アプリの使用期間:約1ヶ月
2021年12月15日

Save Millions . Do read it completely . Did you get fooled by plenty of 5* reviews here? I was , as well and it turned out to be the biggest mistake of my ecommerce life .90% of the people writing these reviews aren't with shiphero anymore Background:They will force(persuade) you to write a review immediately after signing up - the process of which is smoothless .You'll install their app on your ...

Hazelqueen
アメリカ合衆国
アプリの使用期間:1年以上
ShipHeroが返信しました 2021年12月15日

Hello Hazelqueen,
We appreciate that you’ve taken the time to leave a review regarding ShipHero. We have passed along your feedback to our Fulfillment Team, and we want to ...

2022年10月12日

Until they get things fixed, avoid unless you want your business to be crippled. ShipHero used to be amazing, but as of the past two months, are extremely understaffed and not delivering on their service level agreement. Their support has been lacking tremendously lately, taking anywhere from 4 days - nearly 2 weeks to respond to inquiries. I have run out of stock because their receiving ...

onoroller
アメリカ合衆国
アプリの使用期間:1年以上
ShipHeroが返信しました 2022年10月21日

Hello onoroller,

Thank you for taking the time to share your concerns with us. We appreciate your frustrations and are continuously working to improve our teams. The Client ...

2022年11月4日

A year ago, this was a great app and service. At the time, would've recommended it to anyone. Now? RUN FAR, FAR, FAR AWAY. They previously used a great chat support feature and it was great. They got rid of that and moved to a ticketed system, which wasn't too bad, but they became slightly less responsive. Now, you submit a ticket and you'll be lucky to get a response in weeks. They don't have a ...

Dr. Jekyll Soap Co.
アメリカ合衆国
アプリの使用期間:1年以上
ShipHeroが返信しました 2022年11月10日

Hello Dr. Jekyll Soap Co.,
We understand your frustrations and regret that you are unhappy with ShipHero. Our Client Support team is aware of your concerns and will reach out ...