LVK Logistics

great experience and the staff is super helpful, I am looking forward to grow my business and use there service a lot, they are a great company and awesome costumer service

UPDATE 9/28: DOWN rating to 2 stars. Service support is pretty much non-existent. Unlike most companies these days, there's not a feature to chat with support, nor phone number. The only way is via a ticket system. I have a multiple tickets that have been open for 9+ days. What's worse is that this is a 3pl company and I can't get accurate inventory numbers on the panel. Looking at what we shipped to the warehouse and what they shipped to our customers , the numbers in inventory don't match what is being displayed on the app. On top of that, I can't get an answer to why the pricing is completely random for the same SKU from order to order. Some are priced 2x the amount (that ticket is 8 days old). REVIEW 9/14
We signed up with ShipHero 3 months ago and due to delays on our side only just launched yesterday . My rep, Silvana was amazing. She walked me through the process from beginning to end and took the time to customize certain parts of ShipHero so we could do split orders with another fulfillment vendor. The app is pretty easy to use. I like the fact there are no shipping zones so you can pick one warehouse that's near your manufacturer and be done. Prices are quite reasonable for storage, pick fees and shipping. I do wish it would support posthero integration for Active Campaign and not just Klaviyo.

This is our second account with ShipHero. People are very supportive here. No complaints at all. We just love it!

UPDATED REVIEW: Invalid Tracking Numbers that negatively impacted my Amazon account, Late Shipments, and Overcharges They should be called BugHero as their system is always making some mistakes due to some bug. I first rated ShipHero 5-stars due to their outstanding customer support. But after 3-4 months of using them unfortunately I have to update this review. Their system is incredibly buggy. They ship with DHL Ecommerce which is a very incompetent carrier that not only ships incredibly slow but also generates invalid tracking numbers. Then ShipHero updated these invalid tracking numbers to my Amazon account and I got slapped a few times by Amazon with notifications of high invalid tracking rates and this put my account at risk. I then deactivated my ShipHero/Amazon connection and did it all manually.
This is a very cumbersome process with ShipHero as they have no option to do it in their app. You have to download a csv file, fill it and upload it.
After more than one month since I signaled this, they still haven't resolved the issue. In fact it's worse. They provided invalid tracking numbers for 5 orders and now they barely answer. I keep asking them to provide me the correct tracking numbers and they just won't answer me and when they do, they tell me to hold as they are dealing with multiple clients, even though I contacted them a day before. My orders are now past the allowed processing time on Amazon, so again I will be slapped by Amazon for late shipments. One other big issue with ShipHero is the overcharges. I found multiple overcharges and have sent them a list more than 2 months ago. They said that their warehouse team will look into it and get back to me. Nobody reached back. And when they do refund you an overcharge, they don't have any way to track it. They'll just say that they'll refund you on your next invoice, but when I asked about a way to track these refunds, whether on the invoice or somehow else, they just said that there's no way to track them.
So I'll just have to take their word for it. Another big con, is that they are very expensive. I have one item that costs me $7.9 to ship with Amazon and almost $18 with ShipHero The only good thing about them is the Customer Support and that's only during the offpeak season.

Fast delivery and amazing customer support!
I highly recommend this company as a great business partner.
i am looking forwards to have more business with you guys.

This is a great warehouse, they have good service. Their customer service representatives are very helpful especially Bel! She gets the job done well in assisting me with any mishaps.

Hired ShipHero to help with pre-orders. It takes a lot to get me to the point of writing a bad review, but...wow. They've been having "some delays at the warehouse" and my orders have not been shipped out in over two weeks. In addition to that they don't have a live support system, so every thing you ask them has to go through a ticket system which if they respond at all takes about 48 hours on average to receive a response and it involves no resolution but rather "we'll look into this and get back to you." I asked to have my inventory back and they told me they have sent it to different warehouses across the country and it will take up to 30 days to get it back to me! It is September 20th to day and I still have customers that are waiting for their order since AUGUST 26th. On top of that, while holding my inventory hostage they are charging me "storage fees." They also, without my agreement, sent my inventory to different locations so if an order contained something they have in PA and something they have in LV, they sent it from two different locations and charged me twice for the same order that would have cost 1/2 the amount. The staff is incompetent, disorganized, unresponsive, and I have no idea how in the world this company is operating at all. The worst experience I have ever had working with a service based company. Stay far, far away.

Excellent onboarding experience that far exceeded my expectations. The customer service people, the help and information they provided made for a very easy and efficient onboarding experience. Could not be happier.

ShipHero is awesome. Things just work. Orders ship on time. It is easy to understand the bills. The software works well. If I need to put an order on hold or take it off hold it takes just a few clicks on my phone.

No customer service response. Desperately waiting to launch a store and our partners are unable to get a response at all!