Recensies (173)

Algemene beoordeling
4
Cijfers per recensieniveau
  • 84% recensies zijn 5 sterren
  • 2% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 13% recensies zijn 1 sterren
6 februari 2021

great experience and the staff is super helpful, I am looking forward to grow my business and use there service a lot, they are a great company and awesome costumer service

Lovely Skin Cosmetics
Verenigde Staten
19 dagen gebruiken de app
Bewerkt 28 september 2022

UPDATE 9/28: DOWN rating to 2 stars. Service support is pretty much non-existent. Unlike most companies these days, there's not a feature to chat with support, nor phone number. The only way is via a ticket system. I have a multiple tickets that have been open for 9+ days. What's worse is that this is a 3pl company and I can't get accurate inventory numbers on the panel. Looking at what we ...

NightFood
Verenigde Staten
Meer dan een jaar gebruiken de app
ShipHero heeft geantwoord 15 september 2022

Hello NightFood!
Thank you for letting us know how your launch went! We're so happy to have you onboard. And we're glad to know that Silvana has been rockin' it. She is ...

9 juli 2021

This is our second account with ShipHero. People are very supportive here. No complaints at all. We just love it!

Shop NY Seikatsu
Verenigde Staten
16 dagen gebruiken de app
Bewerkt 16 december 2021

UPDATED REVIEW: Invalid Tracking Numbers that negatively impacted my Amazon account, Late Shipments, and Overcharges They should be called BugHero as their system is always making some mistakes due to some bug. I first rated ShipHero 5-stars due to their outstanding customer support. But after 3-4 months of using them unfortunately I have to update this review. Their system is incredibly buggy. ...

BlauKe
Verenigde Staten
5 maanden gebruiken de app
ShipHero heeft geantwoord 19 augustus 2021

We're so glad you're finding the app easy to use. And we're so grateful that Marina has been so helpful. We're proud of our ShipHero team.

Bewerkt 28 juli 2020

Fast delivery and amazing customer support!
I highly recommend this company as a great business partner.
i am looking forwards to have more business with you guys.

Fishing Thrill Shop
Verenigde Staten
7 dagen gebruiken de app
1 februari 2022

This is a great warehouse, they have good service. Their customer service representatives are very helpful especially Bel! She gets the job done well in assisting me with any mishaps.

Yaga Lifestyle
Jamaica
7 maanden gebruiken de app
ShipHero heeft geantwoord 4 februari 2022

Hello Yaga Lifestyle!
Thank you for taking a moment to give Bel a shout-out! We agree, she's pretty amazing. We're glad that you're finding it easy to work with our Client ...

20 september 2022

Hired ShipHero to help with pre-orders. It takes a lot to get me to the point of writing a bad review, but...wow. They've been having "some delays at the warehouse" and my orders have not been shipped out in over two weeks. In addition to that they don't have a live support system, so every thing you ask them has to go through a ticket system which if they respond at all takes about 48 hours on ...

Tearribles
Verenigde Staten
3 maanden gebruiken de app
ShipHero heeft geantwoord 20 september 2022

Hello Tearribles team,
We appreciate your frustrations and appreciate you sharing them with us. Our Client Support team is aware of your concerns and a manager will be in ...

25 mei 2021

Excellent onboarding experience that far exceeded my expectations. The customer service people, the help and information they provided made for a very easy and efficient onboarding experience. Could not be happier.

TraqFreq
Verenigde Staten
3 dagen gebruiken de app
14 september 2019

ShipHero is awesome. Things just work. Orders ship on time. It is easy to understand the bills. The software works well. If I need to put an order on hold or take it off hold it takes just a few clicks on my phone.

TatamiUS
Verenigde Staten
2 dagen gebruiken de app
22 januari 2024

No customer service response. Desperately waiting to launch a store and our partners are unable to get a response at all!

Roilty Concentrates
Canada
Ongeveer een maand gebruiken de app
ShipHero heeft geantwoord 11 maart 2024

Hi Roilty Concentrates Team,

We apologize for the inconvenience and regret that we have not received any emails from registered users associated with your account.

Please ...