评论 (173)

整体评分
4
每个评分等级的数量
  • 84% 的评分是 5 星
  • 2% 的评分是 4 星
  • 0% 的评分是 3 星
  • 1% 的评分是 2 星
  • 13% 的评分是 1 星
2023年11月28日

Always had a great experience with ShipHero. They have catered to our needs instantly when we have had a couple of urgent issues and have never had issues with our shipments or special operations. Carlos in particular has been very helpful from the customer support team.

Orta Fragrance
英国
3个月 人在使用应用
2022年2月4日

Super easy to use. Shiphero makes it easy and efficient to get an e-commerce business up and running

Prolific Pong
美国
3个月 人在使用应用
ShipHero已回复 2022年2月4日

Hi there Prolific Pong,
We're so glad that you've found ShipHero to be easy to use and that it's helping you to run your eCommerce business more efficiently. We're very happy ...

2020年9月1日

I used this Shiphero app for fulfilling our orders in US. Since i am new to Shopify i got so many questions to be answered for fulfillment part, So i would ask the customer service right away at shiphero dashboard. Their customer service is excellent especially BELA who is very kind, friendly she will answer all of the questions patiently...... I once got into the trouble of shipment issue of ...

Magnetite Power
印度
3个月 人在使用应用
编辑时间:2023年7月3日

Where to start....As a small business owner, I am usually reluctant to resort to public platforms for expressing disappointment. However, after an unending barrage of challenges with ShipHero, I feel compelled to share our experience, and hopefully save others from similar frustration.

Our ordeal began with a constant need to contact customer support, approximately 2-3 times a week due to ...

alfie & gem
新西兰
接近4年 人在使用应用
ShipHero已回复 2023年9月5日

Hi Alfie & Gem!
Thank you for taking the time to share your detailed feedback with us. We're genuinely sorry to hear about the challenges you've faced, and we deeply regret ...

2020年10月24日

I absolutely love using this fulfillment center, they work with stores that are just starting with 0 orders and their customer service is awesome! I love how helpful they are! I would definitely recommend them!

Ultimate Microfiber
美国
3个月 人在使用应用
2022年1月26日

Loving the back end and can’t say enough about the amazing customer service during our onboarding and now as we are shipping out. The founder (Aaron) started his journey as an ecommerce seller (jiujitsu brand if my memory serves me correct), so he gets exactly what we need and delivers. bravo!

Essential Stacks
美国
3个月 人在使用应用
ShipHero已回复 2022年2月4日

Hello Essential Stacks!
Thank you so much for giving ShipHero and our founder, Aaron, such an amazing shout-out! We're so glad that your experience has been positive and ...

2022年5月18日

The app was easy to install and my customer support contact (Silvana) has been accessible along each step to ensure smooth running of the app and connection to Shopify. The team has been very useful and orders are getting shipped on time. No customer issues or damages have been reported as yet and we have been up and running approximately 3 weeks. I am thoroughly impressed thus far. Keep up the ...

LikeItOnTop
英国
3个月 人在使用应用
ShipHero已回复 2022年5月19日

Hello there!
Thank you so much for taking the time to leave us a review! We're so happy that things have been running smoothly and that ShipHero is meeting and exceeding your ...

2023年6月22日

After we sent $1000's of dollars worth of inventory they suddenly announced that any vendor not shipping enough to be charged over 100k (yes, that's over 100 thousand dollars) per month will be charged a monthly "Tech Fee" of $500 to help them cover the cost of improving their system.
I quote from the email we received "This $500 monthly fee is to cover the costs of building the necessary ...

Todays Fans
美国
3年多 人在使用应用
ShipHero已回复 2023年9月5日

Hi, Todays Fans Team!
We sincerely apologize for the distressing experience you've had with our company, and we deeply regret any frustration this has caused.
Your feedback ...

2022年2月1日

Incredible onboarding experience. Our team had a lot of edge cases to solve for and the ShipHero sales and onboarding team were fantastic to work with. Very very responsive and comprehensive. They were reaching out to me with solutions to things on my to do list, before I could get to them. Looking forward to continuing to work with them!

Flowtag
美国
3个月 人在使用应用
ShipHero已回复 2022年2月4日

Hello Flowtag,
Thanks a lot for taking the time to leave us a review and letting us know that our sales and onboarding teams are awesome! We absolutely agree. We're also glad ...

编辑时间:2023年8月21日

Terrible service. Orders will go unfulfilled and you need to create a case to get them packed. That's what tech you get with a "$500 tech fee."

Holy Santo
美国
3年多 人在使用应用