评论 (173)

整体评分
4
每个评分等级的数量
  • 84% 的评分是 5 星
  • 2% 的评分是 4 星
  • 0% 的评分是 3 星
  • 1% 的评分是 2 星
  • 13% 的评分是 1 星
2021年2月6日

great experience and the staff is super helpful, I am looking forward to grow my business and use there service a lot, they are a great company and awesome costumer service

Lovely Skin Cosmetics
美国
19天 人在使用应用
编辑时间:2022年9月28日

UPDATE 9/28: DOWN rating to 2 stars. Service support is pretty much non-existent. Unlike most companies these days, there's not a feature to chat with support, nor phone number. The only way is via a ticket system. I have a multiple tickets that have been open for 9+ days. What's worse is that this is a 3pl company and I can't get accurate inventory numbers on the panel. Looking at what we ...

NightFood
美国
1年多 人在使用应用
ShipHero已回复 2022年9月15日

Hello NightFood!
Thank you for letting us know how your launch went! We're so happy to have you onboard. And we're glad to know that Silvana has been rockin' it. She is ...

2021年7月9日

This is our second account with ShipHero. People are very supportive here. No complaints at all. We just love it!

Shop NY Seikatsu
美国
16天 人在使用应用
编辑时间:2021年12月16日

UPDATED REVIEW: Invalid Tracking Numbers that negatively impacted my Amazon account, Late Shipments, and Overcharges They should be called BugHero as their system is always making some mistakes due to some bug. I first rated ShipHero 5-stars due to their outstanding customer support. But after 3-4 months of using them unfortunately I have to update this review. Their system is incredibly buggy. ...

BlauKe
美国
5个月 人在使用应用
ShipHero已回复 2021年8月19日

We're so glad you're finding the app easy to use. And we're so grateful that Marina has been so helpful. We're proud of our ShipHero team.

编辑时间:2020年7月28日

Fast delivery and amazing customer support!
I highly recommend this company as a great business partner.
i am looking forwards to have more business with you guys.

Fishing Thrill Shop
美国
7天 人在使用应用
2022年2月1日

This is a great warehouse, they have good service. Their customer service representatives are very helpful especially Bel! She gets the job done well in assisting me with any mishaps.

Yaga Lifestyle
牙买加
7个月 人在使用应用
ShipHero已回复 2022年2月4日

Hello Yaga Lifestyle!
Thank you for taking a moment to give Bel a shout-out! We agree, she's pretty amazing. We're glad that you're finding it easy to work with our Client ...

2022年9月20日

Hired ShipHero to help with pre-orders. It takes a lot to get me to the point of writing a bad review, but...wow. They've been having "some delays at the warehouse" and my orders have not been shipped out in over two weeks. In addition to that they don't have a live support system, so every thing you ask them has to go through a ticket system which if they respond at all takes about 48 hours on ...

Tearribles
美国
3个月 人在使用应用
ShipHero已回复 2022年9月20日

Hello Tearribles team,
We appreciate your frustrations and appreciate you sharing them with us. Our Client Support team is aware of your concerns and a manager will be in ...

2021年5月25日

Excellent onboarding experience that far exceeded my expectations. The customer service people, the help and information they provided made for a very easy and efficient onboarding experience. Could not be happier.

TraqFreq
美国
3天 人在使用应用
2019年9月14日

ShipHero is awesome. Things just work. Orders ship on time. It is easy to understand the bills. The software works well. If I need to put an order on hold or take it off hold it takes just a few clicks on my phone.

TatamiUS
美国
2天 人在使用应用
2024年1月22日

No customer service response. Desperately waiting to launch a store and our partners are unable to get a response at all!

Roilty Concentrates
加拿大
大约1个月 人在使用应用
ShipHero已回复 2024年3月11日

Hi Roilty Concentrates Team,

We apologize for the inconvenience and regret that we have not received any emails from registered users associated with your account.

Please ...