LVK Logistics

No customer service response. Desperately waiting to launch a store and our partners are unable to get a response at all!

I reached out to ShipHero prior to installing to ask a few questions. Never got any responses. I then tried to install the app and speak with them. Never got any responses. I uninstalled the app and now trying to delete my account after a week of uninstalling, seems impossible. This is the worst app and customer service.

Our experience with Shiphero Fulfillment has been deeply unsettling. We have been consistently overcharged for shipments, sometimes by up to five times the quoted amount. When we've tried to address these discrepancies, we were directed to a clause in their Terms of Service which provides a mere 30-day window for claims. This policy not only imposed unexpected costs on our business but also put our reputation at risk, especially on platforms like Etsy due to fulfillment delays.

Beyond these financial concerns, we have grappled with late shipments, missing parcels, and frequent technical glitches with their app, necessitating almost weekly communication with their support team. This has not only been mentally draining but also diverted our time and energy from core business activities.

However, what truly concerns us is what appears to be a systemic lack of business ethics at Shiphero. Their modus operandi seems designed to shield them from responsibility while placing undue burdens on their clients. I believe it's vital for potential clients to be aware of these issues. It's not just about the operational hassles but about engaging with a company that, based on our experience, seems to prioritize their bottom line over genuine partnership and ethical business conduct. I strongly advise thorough due diligence before considering Shiphero Fulfillment.