Madgicx for Facebook Ads

No doubt my ROAS improved a lot. Their pre-set module really help a lot in the campaign...Their customer service rep are awsome!! Help me solved lot of issues...

Update to my below and moved down to a 1 star rating. (for this to appear have chosen 4 or is not visible) I am now even more unhappy as was contacted out of the blue by Yahav Hartman the CEO to ask to have a call with me as wanted to understand my views. I set up the appointment through their system, got an email with the invite on zoom, 7 minutes before a reminder and then no one turned up. That was over a week ago, I emailed to say I had waited, maybe been an issue and offered to re-schedule. Nothing, no reply, no appology and no interest. Not great to be treated in this way and makes me feel my move away from the platform was correct. Original review
I really was unhappy after signing up for a three month membership. All the videos promise the world and an amazing ROAS. The reality is very different. My first meeting with a senior person left me feeling very negative and dejected. I was told it would be hard to do much as my budget was limited and I had very little exposure on Facebook. I set up a campaign, with difficulties at first. I was helped over 3 subsequent calls to rectify this and spent way more than I would want on the first campaign. They were expecting me to spend a daily amount that woud have wiped out my annual budget in one month. With not having confidence in having some guranteed return I felt very uncomfortable. I went with it, and had zero ROAS. As a very small business I just can't afford to waste money throwing this all towards Facebook when I am not getting a return.
I just saw today on my credit a renewal payment taken for a further 3 months. I spoke to the chat to a Glaisa, who told me they have a very strict refund policy. I was not sent any email to remind me that the funds would be taken automatically. She said she would raise a ticket, and advised me to cancel via the settings. This said to contact support as errored. She then said I see youo signed up with Shopify and that you need to cancel there. Then later advised that I have to contact Shopify about a refund as the subscription is with them. The funds were not billed by Shopify, but by Madgicx and show on my CC as Madgicx. This whole scenario is confusing. When I signed up, there was an issue. I was sent a link and then paid the subscription that way. I really am unhappy as had already decided not to continue and have not used the platform for over a month, as I was very disapointed and frustrated with no ROAS and a bewilderingly complicated platform to get around. I really am sorry, but I think the hype is not real for everyone, and for me this was an absolute total waste of money an time. I have given 2 stars because they have a decent support team. I would like to have a refund of the 3 months money taken 4 days back as I don´t wish to continue. If I had a reminder I would have cancelled before.
I am now confused as to who to ask for the money back for 2nd unwanted subscription that is automatic.