MP Instagram Feed ‑ Instafeed

Hello,

This is Elle from the Mageplaza Customer Success Team.

I wanted to reach out one more time regarding the “Product Page Not Found” issue you experienced. First of all, I’m truly sorry for the frustration this caused. That is certainly not the experience we want merchants to have when trying our app.

Over the past few days, our team has been actively reviewing this situation. We’ve tested the connection process across several stores and themes but haven’t been able to reproduce the same error on our side. Because of that, we suspect the issue may be related to a store-specific setup or a temporary Instagram API behavior, which is why direct checking on the store would help us identify the cause.

We completely understand that you may have decided to move on, and we respect that. However, if you’re ever open to giving the app another chance - even just briefly - we would gladly investigate the issue for you and handle everything from our side to make the process as easy as possible.

Your experience and feedback are very important to us, and we genuinely appreciate the opportunity you gave our app.

If there’s anything we can do for you in the future, please don’t hesitate to reach out. Warmest wishes from all of us at Mageplaza.

Warm regards,
Elle

Dear,

I’m Elle from Mageplaza Support Team. Thank you for sharing your feedback. I’m truly sorry for the frustration you’ve experienced. Your satisfaction is very important to us, and we’re here to make things right.

When we requested your website URL, it was solely to ensure we didn’t mistakenly make changes to another site. However, it seems our staff’s explanation may not have been clear, and I sincerely apologize if this came across as unhelpful or disrespectful.

Regarding your request, it was resolved. If there are any other concerns or issues, I’d love to assist you further. Could you let me know a convenient time to discuss them? My goal is to ensure the app not only meets but exceeds your expectations.

Your feedback helps us improve, and we hope we can turn this experience around for you. Please don’t hesitate to reach out to us directly if you need further assistance.

Best regards,
Elle

Thank you so much for your amazing review! 🌟 We’re thrilled to hear that you’re enjoying the app and its layout. We're constantly working on improvements, so your feedback really motivates us to keep enhancing the experience for our users.

It means a lot to us that you’ve had such a positive experience with our customer support. We strive to provide top-tier assistance, and we’re so glad we could meet your expectations.

Thanks again for your kind words, and if there’s anything else you need, we’re always here to help. We appreciate your support and look forward to continuing to serve you!