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Could not get it working. It loads in very slow and wonky. Support is pretty much useless. They sent "it's fixed" multiple times without actually fixing anything
Hello GlassStaff,
We're sorry the gallery didn't load as expected. There is some JavaScript on your Product page which slows down firing DOM ready/load events and delays the gallery initialization. We couldn't locate the exact part of the Theme's code which causes this but we think we've identified it.
Can we contact your Theme's developer so that we can fix the issue?
Hoping to hear from you soon...
Thanks!
Just an update to mention the continued fantastic service that I continue to get from Igor. After using it for 5 years and on 2 different platforms, I still love the way this app works, the extremely fast support responses and the willingness to quickly implement minor customization requests. Thank you!
Love this app! I'm using it together with Magic Scroll and it looks amazing, especially on mobile. Igor is always quick to respond. Very happy.
App really adds all the functionality I need for photo zoom and 360 Spin. Although i wish there was a way to change the look/text of "360". Customer service is amazing as well!
Hello Modern Studio Equipment!
We're thrilled our app provides all the functionality you need. If you'd like to change the 360 thumbnail, there are a choice of 12 designs for you to choose from in the 'Edit settings' option.
Prefer the Hint text to look different? Let us know! We'll add a little bit of magic (code) to your page to create the look you want.
https://www.magictoolbox.com/contact/
We're here to help!
Igor was phenomenal in helping me achieve everything I wanted in both appearance and use of video. I had to go back and forth with tweeks here and there over a course of about 4 days, but he took care of everything each time and made the changes that I requested until it functioned and looked just the way I wanted it. Extremely great support!!! A++++
The app is really good and the support team has been very helpful.
only this is I would love if they can implement adding video onto the extended view it would be so helpful.
Not only does this App work great, the support is QUICK TO RESPOND and VERY HELPFUL! I would recommend this app to anyone looking for a better product image experience.
Great app to use for a zoom feature on Shopify. Support was quick to resolve an issue. We recommend this app.
Their customer service is SO prompt and helpful!! We recently had a technical issue and they fixed it within 24 hours. Other apps take days.... Really love this app!! I do wish they had a direct chat button (vs e-mail) but understand why they don't. Love this app!
Not only is Magic Zoom a great tool that lets shoppers see your items up close, if you have an issue, Igor and team is on it to give you assistance. I had a conflict with this tool and another app, and he had it fixed within 24 hours. Amazing app and amazing service. Thank you!
Quickly installed and we were off. Nice feature and easy to set up after installation. We like it a lot and hope it helps with sales ***Update***Since we installed the app, we've added two customizable templates for products. We noticed that the zoom feature wasn't working with the new templates. We knew the coding needed to be added to the 2 new templates. I sent an email inquiry with my issue yesterday, they asked to be added to the staff account, and within 24 hours they took care of my issue. The 2 new templates are using the zoom feature perfectly. It's nice to know that with the initial fee, there is technical support for the future and that Magic Toolbox is striving to make the feature useable for everyone. Thank you!
