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Please help! App messed up the placement of my product thumbnail images! Customer support, please help me! www.dania-shinkar.com
Hi Dania! The position thumbnail images appear on a theme are sometimes different to the position Magic Zoom Plus displays thumbnails. But it's no problem, by letting us know we can reposition the thumbnails for you.
I see Igor has repositioned your thumbnails. Is everything now okay, Dania? Please let us know if we can help you in any way.
Thanks!
don't get the app if you ever uninstall. it will ruin your shop product images, and they will not show anymore.
We replied to this user within a minutes of their message. We tried our absolute hardest to help them but they wouldn't reply - not even by Facebook or phone. If you're still there MyMixHouse, we provide free, fast support and we'd really love to help you.
Fantastic functionality. Super simple installation without any code modifications. Fantastic support when I had a question - even on a Sunday! I also love the single payment licensing option rather than ANOTHER silly monthly fee. Brilliant! Stop browsing your options and try this now.
Love the app! Easy to use and configure. Different settings for desktop and mobile behavior. Images loading super fast.
it f***d up my store i have delete it and still have a error message do not use this app !!!!
This users theme didn't support Magic Zoom Plus. Instead of clicking the big red "Restore files" files button, they deleted the app and wouldn't let us help them. We could have resolved the issue in less than 5 minutes but they weren't interested. If you're still there Waterbot, we provide free, fast support and we'd really love to help you.
I want to use this app to do a function of enlarged pictures, But after I gave it partner rights, it changed the code of our store template, and on the new magnifying glass, it is also the product picture to join their own App Product Name and Advertising Jump Link. And after I delete this application, the code has not disappeared, and their advertisements are still hanging on the website product picture. I can only recreate a new template and decorate.
Hello Ellessay!
Magic Zoom Plus zooms the product image on hover, and enlarges the image to full-screen on click. We offer all customers a Free Trial version to try on their store which is why you saw the 'Magic Zoom Plus trial version' message.
From what you wrote, it sounds as though the 'Restore files' button wasn't clicked during uninstallation. The 'Restore files' button must be clicked before deleting the app.
It's easy to fix the issue, simply:
1. Reinstall the Magic Zoom Plus app:
https://apps.shopify.com/magic-zoom-plus
2. Go to: Dashboard > Apps > Magic Zoom Plus > About > Open app > (you are now on the Settings page) > Click 'Remove app' tab > Click 'Restore files' button.
https://magictoolbox.sirv.com/screenshots/shopify-magic-zoom-plus-restore.png
3. Delete app on Apps page in your Shopify dashboard.
https://magictoolbox.sirv.com/screenshots/shopify-magic-zoom-plus-delete.png
4. Magic Zoom Plus is now uninstalled.
Thanks!
Just installed this app to Minimal theme in Shopify. Install process was very clear along with what to expect during each step. My products immediately have the very nice zoom-in magnifier so the details of the images are available without having to have all the extra close up photos. I also love the thumbnail carousel options. The one time purchase price is a great deal and refreshing compared to all the subscription based apps that I stay away from for the most part. If the details in your product is a selling aspect this app is 100% worth it.
problem fixed, custom service is rapid and in good faith, the function of the app is good, hoping to see continuous improvement.
We're very happy you resolved the installation issue with your Shopify theme. Thanks for using Magic Zoom Plus and if you need help in the future, we're ready to help at support@magictoolbox.com (and often reply within minutes).
I tried the app to see how it fixes the problem with zooming product images. When i unistalled it, product images are no longer visible. Instead, there is some sort of code saying something like "missing snippets..". Not good. So it means I should keep using the app or my products otherwise won't be seen at all?
EDIT:
Fast response, all problems are fixed - great support. Igor, thank you.
Installed the app. Completely jammed up my website. Removed the app but it doesn't went away. Keeps jamming my site. Tried to remove the code that Magic Zoom Plus. Removed the code and now I get image liquid code errors.
EDIT: From 1 to 3 Stars for the quick response (less than 24 hours) to fix the issue.