Mailchimp: Email Marketing , 484 arvostelua

Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at support@shopsync.io.

Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at support@shopsync.io.

Hi there, if you are running into browser issues loading ShopSync please follow this FAQ: https://support.shopsync.io/using-shopsync/syncing-information#troubleshooting-the-initial-sync.

If you are unable to resolve the issue, please reach out to support@shopsync.io.

Hi Bakedin, we're sorry to hear you experienced this type of behavior. As noted in the other review you had mentioned, we're curious as to how this could be happening with how the system is engineered. Our system is designed to not send automations during the sync process. We've been unable to replicate this in our testing environments, and we've had thousands of successful installs with no issue. Rest assured, we want to get to the bottom of things for you.

Would you care to reach out to support@shopsync.io? We'd like to understand if you had any other Mailchimp apps installed and what automations retriggered. Once we have that information we can make calls to the Mailchimp API to see events that took place under the hood - possibly even pinpointing the source of the retrigger.

Hi there! Thanks for contacting us and our apologies for any hassle with loading the app. We experienced technical difficulties with ShopSync loading up correctly in Shopify due to heavy volumes with installations (this is the last day to switch per Mailchimp and Shopify).

Our engineers reacted quickly, and the issues seem to be resolved. During this time, data was being processed as normal in the background. The problem was isolated to the app settings loading up in the browser. 

We apologize for any inconvenience, let us know if you have any other questions.

Hi there, if you installed the ShopSync app prior to 4/4/19, our app was engineered to include past customers who "Accept email marketing", orders, and products in Shopify. If they showed unsubscribed in Shopify, we ignored the email. In other words, we looked at Shopify as the "truth" and nothing else.

Although our intentions for this were done for all the right reasons, it, unfortunately, didn't work for everyone as you saw with your subscriber counts going up. With how we used to perform the initial sync, it would have been possible to re-subscribe users if they had opted out from a Mailchimp list previously. Or, it's also possible the old integration missed real subscribers with how it was designed.

Now, we've changed up how we handle the data from Shopify to Mailchimp on the initial sync. Here's more information on how it works:

Before any data is processed by ShopSync, we perform integrity checks with Mailchimp to ensure these customers can be sent to the list that is connected.

For example, if someone opted out of a list in the past, we won't add the email again. We'll also update Shopify with the correct status that Mailchimp shows. That way, the most current subscriber status in Mailchimp is synced with the store.

After the initial sync is complete, we'll continue adding customers, orders, and products from your store to Mailchimp as transactions occur. We'll add customers that visit your store who are deemed transactional as well. That way, you can use Mailchimp's automations to trigger abandoned carts and order notifications. If someone unsubscribes from a Mailchimp campaign or automation in the future, we'll sync the opt-out status back to Shopify and vice versa.

If you're concerned that the store subscribers won't match up with Mailchimp, we recommend comparing customers from your store with Mailchimp unsubscribe data. You could then manually unsubscribe customers in Shopify. Another option would be to send out a light email after the sync - maybe something to the effect of "We're updating our customer preferences, click here to opt-out".

We're very sorry for any inconvenience.

Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at support@shopsync.io.

Hi Flatbed Press, We're still actively getting stores installed, so it may be a temporary issue with Shopify's servers in certain locations.

Also, if you go to your apps listing page in Shopify, do you see it there? If so, you should be able to click and start the sync process. If not, maybe give it a try in another browser or machine; it could be a cookie or caching issue.

If you want to give it a retry later hopefully things will be resolved. Let us know if you have any follow up questions. Please contact us anytime at support@shopsync.io.

Hi there, Eidon thank you for your candid feedback. We've confirmed the welcome email behavior is a bug on the Mailchimp side, and their support team is investigating. It's got something to do with timestamps misbehaving internally. To be clear, this is not something that ShopSync is doing but we felt the urgency to make it transparent so our users don't have any surprises. For now, if you have welcome automations running, we recommend that you archive them before activating our app. You can easily reactivate or recreate them after the sync is done and restart.
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All that to say, we hope that things will be resolved soon, but we don't have any visibility into their workloads. Other automations are ok to leave as described in the migration guide Mailchimp has published.
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Let us know if you have any follow up questions. Feel free to reach back out to us at support@shopsync.io.