Arvostelut (546)

Kokonaisarvio
3,2
Lukumäärä luokitustasoa kohden
  • 57 % arvioista on 5 tähteä
  • 8 % arvioista on 4 tähteä
  • 7 % arvioista on 3 tähteä
  • 6 % arvioista on 2 tähteä
  • 22 % arvioista on 1 tähteä
26. elokuu 2020

REALLY frustrated :( i checked through mailchimp and shopify and shopsynce and see this: Features
Sync customers
Purchase activity segmentation
E-commerce tracking and reports
Product content block
Product Recommendation content block
Promo Code content block
Order notifications
Abandoned cart email
Abandoned cart postcards
Product retargeting email
Pop-up signup forms
Google remarketing ads
Sync merge tags

but when i am in mailchimp creating a campaign, there are no product blocks!
when i input an image, it allows me to select from my product list, but doesn't synce the link to the product or any product info (price/name/etc)

i don't think i should have to upgrade to ask why a free feature isn't available. please help:(

Susie O's Handbags
Yhdysvallat
Yli 3 vuotta sovelluksen käyttöä
Mailchimp vastasi 27. elokuu 2020

Hi there, we saw your review and wanted to try to reach out and help. Please write in to support@shopsync.io and we'll be glad to see what may be going on. Usually, in situations like this it may be related to a simple configuration error on the Mailchimp side we can help you verify.

20. lokakuu 2022

Glitch in app that can cause wildly inflated bill. Reported the issue to mailchimp who said there is no way to prevent shopify from unarchiving currently archived contacts. For us that meant a one day spike in the number of our active customers. That meant a bill that went from just over $100 a month to over $800 for a month. Watch out for this glitch or you may be overcharged yourselves.

BigTopShirtShop.com
Yhdysvallat
Yli 3 vuotta sovelluksen käyttöä
Mailchimp vastasi 4. marraskuu 2022

Hey there. We apologize for any inconvenience this issue caused, and we can confirm that this is now fixed. We'd love to get this over to our Support team and credit your account. Get in contact with Mailchimp Support here: http://eepurl.com/icXljT

29. maaliskuu 2019

I am going to beg everyone to take a closer look at your data after installing this app. I have had quite spotty performance with ShopSync over the past 5-7 days. The initial install was seamless with all data syncing just fine. No problems with the baseline — the problem is going forward. I am using a plain-vanilla install of the Debut theme. The vast majority of my new subscribers are not porting to Mailchimp and there is just no rhyme or reason that I can discern with respect to which new subscribers will sync and which will not. In an effort to fix the problem, I uninstalled the app and re-installed it more than once between March 21 and March 25. On March 27 I had to force resync to get my new subscribers to move over to my list in MailChimp. However, all data for a test purchase through the Shopify site did port to Mailchimp just fine as well as data from a real purchase just today. On March 28, 71% of my new subscribers did not sync to Mailchimp. Today, March 29, over 60% of my new subscribers have not synced to Mailchimp. If the sync is supposed to be running continuously in the background, it does not seem to be working for me.

Rosary Habit
Yhdysvallat
Noin 3 vuotta sovelluksen käyttöä
Mailchimp vastasi 29. maaliskuu 2019

Hi Rosary Habit, thank you for the feedback. We wanted to let you know that we examined the store's submissions to Mailchimp and we're seeing some compliance-related errors coming from their API. Since we don't store data on our servers, we're unable to see the emails related to these errors.

With that said, resyncing from time to time may be exacerbating the problem and we recommend reaching out to Mailchimp's support team right away to inquire why some emails aren't making it over. Otherwise, customer data will sync over as advertised using the ShopSync app if Mailchimp allows it.

10. kesäkuu 2019

I use this app to send out welcome letters to my subscribers and it’s never sync. Out of about 50 subscribers only 4 emails went out. To me it’s no point in having the app

Pureeit
Yhdysvallat
Noin 3 vuotta sovelluksen käyttöä
Mailchimp vastasi 11. kesäkuu 2019

Hi there, thank you for the feedback. We saw your review and it sounds like you may have some confusion around with what our app does vs. Mailchimp's core features.

ShopSync is a tool that sends customer information from your Shopify store to Mailchimp (and vice versa). The app transfers and syncs customer, order and product information between the two platforms. You will still use Mailchimp for all your campaigns, automations, pop-ups and ads.

To be clear, we don't send any kind of campaigns or automations through ShopSync; we're just the mechanism that gets information to Mailchimp from your store.

Let us know if you have any follow up questions. Feel free to reach back out to us at support@shopsync.io.

17. maaliskuu 2022

For all last week trying to reconnect to my account but my emails and articles aren't there contacted several times support but each time received answers
with questions rather than answers!
Not abel to contact by phone although I have paid for pro account $90.00
No phone number exist?

Anastasia Boutique
Yhdysvallat
Melkein 3 vuotta sovelluksen käyttöä
Muokattu 1. joulukuu 2021

Lost over 10k of my audience somehow as Mailchimp have moved away from Shopify then back after buying ShopSync. Very dissapointed to say the least! :( **UPDATE** I am not sure why they have edited the review to make it seem like there is a solution. After going back and forth with a rude customer service agent who took 24hours to reply and made it seem like my fault, they finally offered me £50 - As if this fixes the 2-5k audience loss i have had. I WANT A SOLUTION! How embarrasing i carried on using this app when there is so many better options out there. In my stupidity i thought mailchimp has been around for so long they would be the best choice. BAD idea! **Mailchimp, the developer of Mailchimp, edited their reply to your review on the Shopify App Store. Here’s their updated reply: Hi SLAPSTA, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. We realize the inconvenience and frustration this has caused and have made an update to the legacy application to eliminate this behavior going forward.
The good news is that resyncing your store should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!
The previous reply has been removed from the Shopify App Store. Here’s the old reply: Hi SLAPSTA, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. This is a requirement mandated by Shopify to remove data from another 3rd party when an app is removed.
The good news is that resyncing your store should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!
**

SLAPSTA
Yhdistynyt kuningaskunta
Melkein 3 vuotta sovelluksen käyttöä
Mailchimp vastasi 22. marraskuu 2021

Hi SLAPSTA, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. We realize the inconvenience and frustration this has caused and have made an update to the legacy application to eliminate this behavior going forward.

The good news is that resyncing your store should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!

12. tammikuu 2022

Used to be good and for a great price, but have continuously increased the pricing so that they are now one of the most expensive for fewer extras than their competitors. Have been with Mailchimp for over 7 years, but the last price hike was one too many I'm afraid. Now moving to another company!

Ultimate Modelling Products
Yhdistynyt kuningaskunta
Yli 2 vuotta sovelluksen käyttöä
Mailchimp vastasi 2. kesäkuu 2022

Hey there. We understand that it can be frustrating to pay for features you don’t use. We’ve made significant improvements to our platform experience, our core email offerings, and launched features like our Customer Journey Builder, AI-enabled content tools, and more app integrations to help our customers solve their biggest challenges and run and grow their businesses more effectively. If you haven’t already, we encourage you to take a look at our What's New page to discover tools that can help increase engagement with your contacts:
https://mailchimp.com/whats-new/

If you’re looking to lower your price, we encourage you to review your current plan type, contact tier, and audience size to determine if it’s bigger than you need. You can try re-engaging inactive subscribed contacts and archiving those who don’t respond. This may reduce the number of contacts in your billable audience, allowing for a smaller contact tier, which will reduce your monthly price.
Re-Engage Inactive Subscribers: https://eepurl.com/dyimpT
Archive Inactive Contacts: https://eepurl.com/dyimtX

Take care

17. joulukuu 2021

I seem to have lost the majority of my subscribers since this change was made. This needs fixing asap and it's not good enough.

Beeboobuzz
Yhdistynyt kuningaskunta
Yli 2 vuotta sovelluksen käyttöä
Mailchimp vastasi 17. joulukuu 2021

We’d certainly want to investigate further if you’re missing subscribers. Can you drop us a note at mc4shopifysupport@mailchimp.com?

5. marraskuu 2021

I was using Mailchimp for 3 years with no issues up until today. Like normal, I scheduled a campaign last night with my correct number of subscribers and this morning my campaign delivered to only a fraction of my subbies because 1,200 subscribers had been deleted by Mailchimp. What is going on? This is the busiest shopping season of the year--Can someone at Mailchimp reverse this error?

Wraps Adorn LLC
Yhdysvallat
Yli 2 vuotta sovelluksen käyttöä
Mailchimp vastasi 18. marraskuu 2021

Hi Wraps Adorn, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. We realize the inconvenience and frustration this has caused and have made an update to the legacy application to eliminate this behavior going forward.

The good news is that resyncing your store should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!

1. joulukuu 2021

Do not download and DELETE this app from your Shopify store immediately. They have resubscribed thousands of customers ranging back from 5+ years ago who have unsubscribed from my emails. Upon emailing them about it and asking them to call me immediately, they informed me that phone calls are only for premium plans. WHAT? Had to delete it immediately, and continue to apologize to thousands of customers.

Twinkled T
Yhdysvallat
Yli 2 vuotta sovelluksen käyttöä