Mailchimp Email SMS Marketing

Have had a good experience overall. We are trouble shooting one problem, but hope to get to the bottom of it, and then I can give it 5 stars. Paul is very helpful in customer service.

I have had an awful experience with Mailchimp until I spoke with Troy. I had a 14 day trial and wanted to try out some specific features of the subscription. I had a tech call but the person wasn't able to help me and said it was passed on. I did try to explore more but was left with no resolve. I had account call, great guy but he couldn't help me with my concern, Days went by, I emailed and sent messages to no avail. I then finished my trial and was billed!!! Very disappointed I reached out AGAIN!!!
This time I got Troy, he was very helpful and patient. The issue was a complicated one and took 2 sessions to resolve it. he made himself available to me and provided me with as much information as possible to ensure the matter was sorted. If I got a new trial I would really reconsider using them long term. It could have been teething problems BUT it almost cost you a customer.

Great, quick and knowledgable customer service. Have used MC for years without too many issues. Thanks!

Pretty good. Functions well but a little pricey. Support is pretty good.

I have only just started using the app. I needed some help with initial setup and Troy was really helpful.

For the most part working with Troy on the chat was the easiest experience I've had with a chat app.

CLARISSE was very helpful and patient to solve our problem.

The in-app chat was very helpful. RAFAEL's service was excellent. Thank you.

I love the integration, it makes emailing easier and less time consuming. I love the product recommendations, however I did have issues with it pulling archived and drafted products once or twice. When I reached out to MailChimp they were helpful and seemed to very much want to fix these issues. Although a few things need to be fixed here and there, this emailer is the best one I have used so far. I love the analytics and overall ability to improve every email.

Overall the app has pretty much everything you need, but I do find that there are times where I'm not able to accomplish what I need to. In terms of customer service, it's great! David was very nice and responsive and was able to give me answers very quick.