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They are very expensive and offer no support until you pay for a plan. Then theres these content blocks that get added automatically. I dont know how someone could actually pay $11 a month... Be prepared to be charged the first $70+ the first month for their cheapest plan... Oh! And now that you paid, you can get support, right? Well, not really. I have never once received a response to my emailed support tickets and the chat is a huge joke. Expect to be online with them, getting absolutely no answers, for about 2 hours before they say they have to escalate it and to expect a response by email... However, there will be no email, as previously mentioned. And there huge glitches with their automations. One random day in December they sent Welcome emails to 7000 of my customers and have yet to explain why this happened. They have been sending abandoned cart emails to customers 5 hours after that customer completes a purchase. When I tried to test it myself, I received an abandoned cart email 24 hours after I abandoned my cart (when it is set to 5 hours) and its missing whole blocks of personalized product recommendations. When I check on mailchimp, the blocks are there... This is extremely embarrassing to my brand and I will be moving to a different company.
This is an essential app for starting your Shopify store and building a customer email list, highly recommended thank you!
None of my automations are running and they were no help. They told me to contact Mailchimp but if your app is meant to be the middleman between Shopify and Mailchimp you should be able to do better than that. I am definitely not the only one.
Hi there, thank you for the feedback. Our app does not automatically attach to existing Mailchimp automations; we don't advertise that feature. Technically there isn't an option available for us to do so via Mailchimp platform or API. We would love to do an automatic migration if it were somehow feasible.
With that said, before installing ShopSync, we recommend that folks run the migration tool that Mailchimp has put out in their Knowledge Base. It's your best option to get things re-attached and running again: https://mailchimp.com/help/switch-shopify-shopsync/
If for any reason you did complete the migration, and the automations still aren't firing, you'll definitely want to reach out to Mailchimp to see if there's something under the hood that they can update. We're sorry for any hassle, but again we don't have any control over re-attaching Mailchimp automations.
I've specified the correct list to connect in MailChimp, but they uploaded all data in another of our mailchimp list. When I tried to contact them to tell them of their error, there's no way to reach out, except if you have the pro plan, which require paying for support. Bad.
So far it is working well! I will know more when I use it longer. I will update my review as I continue with my business :)
Very good customer service!
Very useful to use mailchimp and automation. I recommend it!
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Solved the issue super promptly! Thank you again! Susanne from Aman.vas .......................................................................................................................
Does not work with Product Reco block of mailchimp. Only shows 1 product at a time. so if you choose to show 3/4 products, it's all the same one! Also, even with show New Arrivals option it shows dated product information! My item was on sale but it showed original price only. what a waste.
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue, replicated campaign, or just a temporary problem with Mailchimp. We'd suggest clearing your cookies/cache and trying a fresh campaign if it was replicated in Mailchimp.
We've tested the issue you brought up, and we have not seen any problems with product recommendations rendering properly. If the problem persists, don't hesitate to contact us for further troubleshooting at support@shopsync.io.
Beware! If you are using this app to connect Mailchimp to Shopify, you might be losing purchasing customers. If a customer unchecks, or doesn't check, the opt-in box for marketing, ShopSync unsubscribes them from your list. I'm migrating to another email provider with complete integration in Shopify and they don't do this. ShopSync insists that it's Shopify's requirement instead of fixing it. They propose that you prevent this from happening by pre-selecting the checkbox for people to opt-in and Mailchimp's suggestion is to have wording at the checkbox that says something like "check here to keep receiving emails from so and so". At the end of the day, not opting in to a list is NOT the same as opting out and shouldn't be handled as an unsubscribe. Shopsync and Mailchimp have to get this fixed. Until then, I highly suggest you find someone else.
Hi there, we saw your review and wanted to write back. If return customers who were previously subscribed do not tick the box at checkout, we pass them over to Mailchimp as transactional.
We understand in some situations that this doesn't work for everyone, but since we are not seeing them subscribed in Shopify at the time of the (latest) transaction, the best compromise we can muster is to pass that customer as transactional to Mailchimp. That way, you can still use Mailchimp's automations to trigger abandoned carts and order notifications.
Connecting to my Shopify account with my Mailchimp account was super easy and you guys did all the work. Simple and fast to connect the two accounts.