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We have had this synced since October, we are about to launch and found it is not integrated with MailChimp. Mailchimp says it is, but ShopSync says it isn't even though it was previously.
When clicking connect to sync the store again it takes me to login with MailChimp, after that the window disappears, the app flashes and goes back to the original screen and doesn't do anything.
Scrolling to the bottom of the page to contact support and the page has a sad face with "this server is being block by an extention on it"
Now we aren't synced with MailChimp even though we have been prepared for over a month...
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely.
At the moment, we see your store connected and sending data, with transactions pushing over to Mailchimp as recent as in the last hour. If the problem persists, don't hesitate to contact us for further troubleshooting at support@shopsync.io.
Hello, it is now about a week I am using this app. I migrated from the Mailchimp app.
So far so (very) good. Had only one issue (but I guess it was coming form Mailchimp): the abandoned cart series I set up previously did not work anymore after the migration. I had to recreate it.
No everything works well.
Installing was very easy however I did have issues.I installed today but now my customers cannot subscribe currently and automations not resuming automatically since I archived them.
The app technically works, but there is a glaring bug that I'm not sure anyone has figured out a workaround for. If you send an email to a subscribed customer through Mailchimp and they click through the email and make a purchase but do not check the email opt in at the check out page, they get changed to transactional emails only. Meaning that you can't send them marketing comms moving forward. This leads to your highest quality subscribers essentially being opted out. Also, if they make it through the check out process AND check the box to receive email comms, the data gets passed through to Mailchimp as if they are a new subscriber and will get put into whatever onboarding workflow you have set up (if you have an onboarding program for new subs). So yes, this app works, but it often provides an experience for the end user that can make you and your site look like you don't know what you're doing an ultimately can turn people off to buying your products. I hope this gets sorted out eventually.
Hi there, thank you for the feedback. We wanted to let you know that this behavior was patched on 10/12: https://shopsync.io/changelog.
Here is more information about it in our support area on how we handle those situations: https://support.shopsync.io/using-shopsync/syncing-information#subscribers-added-to-a-mailchimp-audience-prior-to-checking-out-in-your-shopify-store
If you're still having challenges with this after the update, please don't hesitate to reach out to us at support@shopsync.io.
I'm leaving a 5 star review as up until this point I've been really happy with the ShopSync integration with MailChimp. However, I do have an issue that needs to be resolved asap.
In regards to order notifications, when I click “Start Sending” in MailChimp, I hit a roadblock, as a pop-up window appears which asks me to confirm “My store is up to date”.
When I check the box “My store is up to date”, the “Start” button is still greyed out and nothing happens.
Any assistance you could provide in enabling order notifications would be greatly appreciated.
So far the transition has been smooth and reliable. Thank you for giving us the ability to keep our contacts from MailChimp.
Shop Sync is UNSUBSCRIBING customers! Some of my best customers are PISSED that they did not receive our most recent promotional email... the reason? They were already subscribed to our list but when they purchased and neglected to check the box to subscribe (and why would they, they are already on my list and already happy to be there) and Shopsync is automatically relegating them to "transactional only" emails.
Thanks a lot, Shopsync, now I have to explain to some of my best customers why they missed out on the email announcing our latest limited edition designs that sold out before they saw the social media posts.
Uninstalling your app and making profuse apologies to my customers!
Excellent integration! ) AAA+++
Just what is required to sync with MailChimp...
Saves me the labour time of adding contacts manually!
ShopSync makes it easy to sync my Shopify store to MailChimp. Switched to ShopSync after Shopify and MailChimp had a falling out. The ShopSync support team is always responsive to requests and a joy to work with.
Works very well (and love that it is free!) It was easy to follow the instructions and install. Thank you!