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We are using this app on several stores. I contacted support DAYS ago about one store having issues not syncing ANY information. All I get is automated response emails and it takes over 24 hours to get those. App is buggy and support is TERRIBLE
Hi there, I'm sorry if you had trouble getting in touch with our support team in your preferred time frame. We looked up your tickets for frippoutdoors.com and itsa-girl-thing.com, and it looks like we responded to your initial questions in less than 5 hours. As a free service, our best response times can range anywhere from 24 to 72 hours depending on volumes.
Also, we saw your review while we were actively troubleshooting the connection with Mailchimp. As noted in our response back, the frippoutdoors.com store had something under the hood that wasn't configured correctly in Mailchimp. We were able to work with their team and get things resolved for you. itsa-girl-thing.com shows that it is also installed correctly and processing data.
If you have any more questions, don't hesitate to reach back out to our support team.
Installing was very easy however I did have issues.I installed today but now my customers cannot subscribe currently and automations not resuming automatically since I archived them.
MAKE SURE YOU PAUSE ALL CAMPAIGNS BEFORE REMOVING THE MAILCHIMP APP!
As long as you do that, you'll have an excellent experience migrating to this new app, it's awesome and works really effectively!
Thank you for creating this and saving us a lot of faff with trying to use an alternative workaround!
This works but the Merge fields aren't showing for me and when a customer signs up to our newsletter it takes about 5-10 minutes to send to Mailchimp and sometimes doesn't send at all even though in their knowledge base it says real time sync.
Only using the app because the Mailchimp platform is so great.
Hi there, thank you for the feedback. We saw your review and wanted to drop a note on the syncing times. We rely on Shopify to send us webhooks for any kind of update on customers, products, and orders. Depending on the volume on Shopify's infrastructure at that specific point in time, webhooks may have been delayed. Normally, transfer times are close to real-time to Mailchimp.
Ultimately, data is not lost if there is a backlog of information to process, it just may take a few minutes to go through if the queues are backed up. We'll update our documentation to reflect this possibility, thanks again for the feedback.
Great App and World Class customer support! Thanks for all your help.
Thanks Guys for finding us a solution.
H&H
really cool my audience on mailchimp grow every day and sales too :) i can take easyly care of my new subscribers in shopify on mailchimp soooocoooll
Works as advertised. Great solution for all Mailchimp users who are having a problem with Mailchimp's decision to abandon its Shopify app.
Shortly after we set up this integration for a test store we started receiving complaints from our customers that their emails were getting spam. These were people who set up aliases at their own domains like companyname@mydomain.net, so it was plain who was compromising their emails. We went through several internal audits trying to figure out where these emails were being exposed but found nothing until a new developer came along and asked about a weird web hook installed on our mailchimp account that posted user data to app.shopsync.io. shopsync.io is a dead domain but the app subdomain does return a 200/OK when you hit it. We removed the app from Shopify and that removal deleted the web hook from Mailchimp. We haven't received any customer complaints for accounts created since we removed this integration.
Hi System76, we appreciate the feedback. We're trying to get our heads around how the app was sending spam to your customers as described. The integration between Mailchimp and Shopify syncs data from your store to a Mailchimp Audience; we don't send any emails on your behalf. The domain "shopsync" is a company we acquired last year, whose technologies are still the fundamentals around the app. We'd welcome further dialogue about this matter by contacting us via support.
Very easy to implement, which I appreciate. But. It doubled all my tracked revenue in MailChimp, so that it appears people have bought twice as much. Not a deal breaker, but definitely a bug that should be fixed!
update - I finally got around to doing what ya'll said - and it seems to be great now, thanks so much!
Hi there, thank you for your feedback. Do you still have the legacy 'Mailchimp for Shopify' app installed? If so, you'll want to remove that as soon as possible. After doing so, that should remove any duplicate data.
This app has allowed me to continue using my existing communication system! Can't believe how cost effective it was :)