レビュー (538)

総合評価
3.2
評価レベルごとの件数
  • 評価の57%は5つ星です
  • 評価の8%は4つ星です
  • 評価の7%は3つ星です
  • 評価の6%は2つ星です
  • 評価の22%は1つ星です
2019年4月10日

Smooth and easy transition. No issues. Thank you so much for ShopSync. This is a lifesaver given the announcement.

custom-wall-tapestries.com
アメリカ合衆国
アプリの使用期間:5ヶ月
2019年4月10日

Fantastic app and thank you for providing this for Shopify customers. This has been so helpful after seeing the announcement between mailchimp and shopify. Great work and excellent support!

decor4u.com
アメリカ合衆国
アプリの使用期間:5ヶ月
2019年9月16日

It’s a 5 star for me. This app works perfectly. I use this app to synchronized my store with Mailchimp & I was able to do it fast & easy.

Nifty Stop & Shop
フィリピン
アプリの使用期間:5ヶ月
編集日:2021年7月12日

I had subscribed for chat support a while ago and when I had my subscription made I have asked them for help via live chat and I got just an email from them telling me that I should subscribe for chat support before they can help me via chat. I just got sent some general information via email to solve a problem. I was waiting for hours for an answer but I did not got any further help . No answers via live chat and no emails but in the end they came back to me and explained it had to do with a kind of delay on their side. I still question this answer because I had this subscription a few days already before I had my first question via live chat made. This time delay cannot be a few days? In the end we were able to solve the problem via chat then. If you would like to reach them via chat they are working only at ET time. I give them 3 stars for now and if they turn to out to be really useful in future I may update my star rating to a higher score. I stay with them for now because far more difficult problems may arise in future and it is good to stay with them for now.

Petra's Design Shop
イギリス
アプリの使用期間:5ヶ月
Mailchimpが返信しました 2021年7月12日

Hi there, we responded to your latest email and chat is now online. Please let us know how we can help!

2021年11月3日

Can't close pop-up when it opens. No x corner. No way to fix it either. I am not able to get ahold of anyone to assist.

Real Panache Boutique
アメリカ合衆国
アプリの使用期間:4ヶ月
Mailchimpが返信しました 2021年11月4日

Hi there, we saw your review and wanted to get in touch. You can reach us anytime through “Contact Support” within the app. Please note, you do not have to be paid user of Mailchimp to get basic troubleshooting or set up help.

In order to route you to the proper support team, please ensure you are logged in. Again, we sincerely apologize for any inconvenience and frustration and will help all that we can.

2020年11月17日

I would like to use this app to sync my subscribed customers between Shopify and Mailchimp. It seems a bit one way - if a customer subscribes on a hosted Mailchimp form, it appears to import that data into Shopify. However, if a customer subscribes using Shopify's form, it does NOT seem to import those subscribers into Mailchimp so I have to check frequently and manually add them!

Pop Karma
アメリカ合衆国
アプリの使用期間:4ヶ月
Mailchimpが返信しました 2020年11月18日

Hi there, we saw your review and wanted to clarify things. When someone signs up on a MailChimp pop-up form, it is expected behavior that they will only be added to MailChimp. Likewise, when someone signs up on a Shopify form, they will only be added to Shopify.

By design, the only form that will add to both MailChimp and Shopify is the footer form located on the bottom of your Shopify Theme.

If it does not currently sync to MailChimp, you can use this guide: https://mailchimp.com/help/add-a-signup-form-to-your-website/ and with the help of the Shopify Gurus, you should be able to get that embedded code added to the footer of your store.

For your convenience, we have the link to reach out to the Gurus here: https://help.shopify.com/en/questions#/questions

編集日:2019年4月29日

Although others may be able to use this - it is a poor bandaid to fix the Mailchimp/shopify debacle. I could only download one of my four audience lists and when I tried to ShopSync no one answered my email (which is the only way to contact them.) I only gave it two stars just in case I'm missing something, but honestly I'm dumping ShopSync and Mailchimp as it's too much work and it doesn't work!

Erbanna
アメリカ合衆国
アプリの使用期間:4ヶ月
Mailchimpが返信しました 2019年5月1日

Hi there, we saw your review and wanted to reach out. We responded to your email that you sent on 3/24, perhaps it got caught up in your spam filter. I'm sorry we weren't able to link up.

As noted in our knowledge base: To avoid conflicts under the hood with Mailchimp, we do not recommend attaching multiple stores to one Mailchimp list.

We've spoken with their support team about this use-case in the past, and they've relayed there could be complications with automations and signup forms if there is more than one store attached to a list. However, you can attach multiple stores to multiple lists inside one Mailchimp account. The main thing to get right is a one-to-one relationship between a store and a list if that makes sense.

Let us know if you have any follow up questions, happy to help anytime. You may contact us at support@shopsync.io or visit support.shopsync.io for instant answers.

2020年9月7日

I just connected this app to connect my Mailchimp to my Shopify store. The process was easy.
I have not used it yet.

Sara Palacios Designs
アメリカ合衆国
アプリの使用期間:4ヶ月
2019年7月1日

I noticed this app was not synching my contacts to Mailchimp correctly. Their tech support gave me a lot of explanations such as "my contacts had unsubscribed", etc., which was not accurate. I ended up uninstalling it and installing it again and finally it worked, but I'm not impressed by the "there's nothing they can do" response of their tech support. It's working so far but I'm skeptical and might have to switch to a more reliable service.

PrendaBella
アメリカ合衆国
アプリの使用期間:4ヶ月
Mailchimpが返信しました 2019年7月5日

Hi there, thank you for the feedback. We saw your review, and it sounds like your issue may have been related to temporary delays in the processing of data with our server queues. Recently, we've had quite a bit of volume around installations and syncing which has led to occasional lags in the processing of information. Overall, these delays work themselves out rather quickly.

If something comes up in the future, don't hesitate to contact us for further troubleshooting at support@shopsync.io.

編集日:2023年5月11日

Love it so far hope nothing disappoints. Easy to use interface and great tools to meet your goals. i would definitely recommend to anyone!

Muscle Nerds Nutrition
アメリカ合衆国
アプリの使用期間:4ヶ月