レビュー (567)

総合評価
3.3
評価レベルごとの件数
  • 評価の56%は5つ星です
  • 評価の8%は4つ星です
  • 評価の7%は3つ星です
  • 評価の6%は2つ星です
  • 評価の23%は1つ星です
2024年11月14日

They have many bugs in the last months and the biggest one is when our store was disconnected from they’re servers and we need to wait for more than 48 hours to finish the resync.

Pandera
ルーマニア
アプリの使用期間:5年以上
Intuit Mailchimpが返信しました 2024年11月19日

We apologize for the experience you've had so far. If you haven't worked with our Support team, please email mc-ecommappsupport@intuit.com. Our team will follow up and look into this further with you.

2024年11月13日

Integration stopped working in around mid October. Most of the subscribers result as non-subscribers even if they opted-in.

24Bottles
イタリア
アプリの使用期間:3年弱
Intuit Mailchimpが返信しました 2024年11月14日

Hey there! We're sorry about the recent experience you've had. Email mc-ecommappsupport@intuit.com and our team will look into which setting may be changing subscriber status.

2024年11月6日

I have to uninstall and reinstall the app every time to get the contacts to sync even though it shows that the store is connected.

Mark Cowart Ministries
アメリカ合衆国
アプリの使用期間:2年以上
Intuit Mailchimpが返信しました 2024年11月12日

Thank you for the details here. We apologize for the inconvenience with the issue you're experiencing. We'd like to have our team take a look at the sync operations with you. Email mc-ecommappsupport@intuit.com and our team will follow up with you directly.

2024年11月26日

closed my account 6 months ago and have still been getting charged, ive contacted the support so many times and they still havnt resolved my issue! thought maybe if i come here they will take action!

NEVERFG
ニュージーランド
アプリの使用期間:8ヶ月
2024年11月4日

Terrible customer service. Take days to respond to any issue and refuse to help a small business in anyway.
Charging me £120 for a month for a service I can’t use and they refuse to help.
Avoid and look at other alternatives, perhaps more customer service focussed.

Yes Cartridges
イギリス
アプリの使用期間:3ヶ月
Intuit Mailchimpが返信しました 2024年11月7日

Hi there. We're sorry to hear about your experience with this. We took a look and noticed that our Billing team is working with you. Please let us know if you have any other questions or concerns we can help address here.

2024年8月16日

terrible literllay ownt let me connect my products from shopify I dont understand the run around I keep getting taking me NO WHERE to connect my product only the same dumb link to nothing. HELP this shit is dumb and shouldnt be this confusing

Second Hand Silver
アメリカ合衆国
アプリの使用期間:3年以上
Intuit Mailchimpが返信しました 2024年8月21日

Hello there! We apologize for the experience you've had thus far. Just to rule out all potential issues, can you try clearing your browser's cache and cookies to see if that helps with redirecting? If you're still seeing issues, email mc-ecommappsupport@intuit.com and our team will help further.

編集日:2024年6月28日

I found over recent years the integration with Shopify has improved, but its still far from the level other mail solutions are at. The final straw for writing this review has been trying to pause / deactivate a simple pop up / sign up form. Despite doing this there is still code / script on our site and we are left with a generic sign up form which mailchimp support can not help with. We are advised to hire "an expert" to solve this ! heck we just want to turn off a pop up form and try another one ... well this final straw will be the catalyst to finding another Email solution. Update .. now they want me to update my review .. OK well how is this. After MailChimp told me over and over that this was our issue and to hire an expert to remove the code ... Turns our it was their issue and their Developers identified the problem and removed the code. Their support was unwavering is their response that this was our issue. But we would not give in. Then in the end No Apology.

Cocorose London
イギリス
アプリの使用期間:4年以上
Intuit Mailchimpが返信しました 2024年6月27日

Hi there! Our Support team followed up on 6/26 with a resolution. In case it was missed, we've gone ahead and resent the response. Be sure to check spam / junk folders to be sure the reply didn't land there.

編集日:2024年6月14日

Well Chimps, after using your App for 12 plus years I must say your service has sunk to a new low. This use to be a solution based company, now strictly policy first dam the customer. (No Common Sense) Your domain validation code is faulty and you do not stand behind what you publish. I wanted to speak with one of your supervisors today, but we are not on your plan. I was shocked after been a low maintenance account for 12 plus years that has drop $15,000.00 over the life cycle with your firm that you would though up such walls. Folks in the industry server providers are not looking kindly on your ways of bouncing your customer back and forth. This is not how we built the internet. If we worked like this we would still be running DOS or using punch cards.
So with this being stated. MailChimp you firm is on notice and we will be reviewing our option. After the last 2 weeks and thousand in lost sales you have broken the one thing you have in the industry "Trust"

Respectfully
David Foster
The Abbey Collection

06-14-2024 Your Firm Is On Notice.
Yes I got a email reply. Unacceptable Response!

The Abbey Collection
カナダ
アプリの使用期間:約5年
Intuit Mailchimpが返信しました 2024年6月14日

Hi there! We located your interaction with our Support team and let them know about your feedback. They'll follow up with more details to help address this issue. We do apologize for the inconvenience.

2024年6月12日

They charge you by how many people add stuff in the cart but don't have anything to detect bots so we are having crazy fees about this and they can't do nothing about it. We where not able to add the recapcha to any of our creating form and when we uninstall the app we are now able to add the recapcha. Now we don't have the app and we still receive a huge fees again on our credit card. Plus we don't have the bot problem anymore. I would not recommand this app.

LES ÉDITIONS GÉNIE FOLIE INC.
カナダ
アプリの使用期間:約2年
Intuit Mailchimpが返信しました 2024年6月14日

Hey there! Our team can help you identify spam contacts and help remove those from your contacts. Email mc-ecommappsupport@intuit.com and one of our Integrations experts will follow up.

2024年10月29日

GREAT AT ADVERTISING THEMSELVES _ TERRIBLE FOR ADVERTISING YOUR BRAND. They upcharge you for nothing, and dont do anything that the free shopify tools grant you. Absolute trash of an app and the developers clearly this is their first API.

Crystal Clear Texas
アメリカ合衆国
アプリの使用期間:2分
Intuit Mailchimpが返信しました 2024年10月31日

We're sorry to hear about the less than stellar experience. When you're available, please email mc-ecommappsupport@intuit.com and our team will help however they can.