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NADZ did an excellent job in understanding the issue, explaining the possible causes and submitting a request to the technical team to help resolve. Now I wait to see what comes next, but I feel confident that the issue was well documented by Nadz.
In addition, when I got cut off from the chat and had to log back in I was able to reconnect with Nadz so I did not have to start over with a new agent. That was extremely helpful.
Have now had the opportunity to work with Nadz multiple time. A truly exceptional MailChimp representative. Provides detailed explanations and takes the time to work me through all my questions so I understand exactly what is happening.
NADZ was very helpful, friendly, and thorough.
Mary was great and helped me alot with my questions!
Lori answered all of my questions. Support was top notch!
Nadz was a great help for me to add the custom email subscribe form to the website!
Juvy was awesome, super thorough, helped me patiently and with all appropriate details.
Support for the app is exceptional. MARZ thoughtfully resolved a tricky issue for us in a single chat and made sure everything was working perfectly. It's rare to find this level of customer support these days!
Jean was able to help us reconnect our mailchimp and shopify integration, by walking us through the re-installation process. Thank you for your help Jean!
I’m very grateful for the help I received from Cyrus and Mary. He resolved the issues with my account and got the popups working again. He was kind, courteous, and patient throughout the entire process. Even when our chat was disconnected, he remained patient and took the time to answer all of my questions. Fantastic customer service — I highly recommend him and Mailchimp.
Quick response from DEAN .. helped me find the right info to determine issues .. and in real time .. thanks