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Always a great experience with this app its so easy to use and a great app to have when shopping online
The app technically works, but there is a glaring bug that I'm not sure anyone has figured out a workaround for. If you send an email to a subscribed customer through Mailchimp and they click through the email and make a purchase but do not check the email opt in at the check out page, they get changed to transactional emails only. Meaning that you can't send them marketing comms moving forward. This leads to your highest quality subscribers essentially being opted out. Also, if they make it through the check out process AND check the box to receive email comms, the data gets passed through to Mailchimp as if they are a new subscriber and will get put into whatever onboarding workflow you have set up (if you have an onboarding program for new subs). So yes, this app works, but it often provides an experience for the end user that can make you and your site look like you don't know what you're doing an ultimately can turn people off to buying your products. I hope this gets sorted out eventually.
Hi there, thank you for the feedback. We wanted to let you know that this behavior was patched on 10/12: https://shopsync.io/changelog.
Here is more information about it in our support area on how we handle those situations: https://support.shopsync.io/using-shopsync/syncing-information#subscribers-added-to-a-mailchimp-audience-prior-to-checking-out-in-your-shopify-store
If you're still having challenges with this after the update, please don't hesitate to reach out to us at support@shopsync.io.
Shop Sync is UNSUBSCRIBING customers! Some of my best customers are PISSED that they did not receive our most recent promotional email... the reason? They were already subscribed to our list but when they purchased and neglected to check the box to subscribe (and why would they, they are already on my list and already happy to be there) and Shopsync is automatically relegating them to "transactional only" emails.
Thanks a lot, Shopsync, now I have to explain to some of my best customers why they missed out on the email announcing our latest limited edition designs that sold out before they saw the social media posts.
Uninstalling your app and making profuse apologies to my customers!
I'm leaving a 5 star review as up until this point I've been really happy with the ShopSync integration with MailChimp. However, I do have an issue that needs to be resolved asap.
In regards to order notifications, when I click “Start Sending” in MailChimp, I hit a roadblock, as a pop-up window appears which asks me to confirm “My store is up to date”.
When I check the box “My store is up to date”, the “Start” button is still greyed out and nothing happens.
Any assistance you could provide in enabling order notifications would be greatly appreciated.
Installing was very easy however I did have issues.I installed today but now my customers cannot subscribe currently and automations not resuming automatically since I archived them.
Excellent integration! ) AAA+++
Just what is required to sync with MailChimp...
Saves me the labour time of adding contacts manually!
App has been running for over a year now ( Ever since Mail Chimp killed off its own App) And we have yet to have any problems. We are about to go live with another Site and will be using ShopSync with that one as well. There is one Issue on the Mail Chimp side with Ongoing welcome e-mails re sending when Syncing with shopify, so you have to Archive your Campaigns before install (witch dose suck) But ShopSync support says both sides are trying to resolve this problem. Other then that I am vary happy with this App.
Levine Auto and Truck Parts.
So Mailchimp advised us to uninstall their app from Shopify and use a third party instead. Mailchimp advised ShopSync. Apparently, when ShopSync synced my email and Shopify store, it disregarded the people who unsubscribed in Mailchimp because they still had previous accounts in my Shopify. When I sent my April newsletter, I got a bunch of angry unsubscribes and responses about my business not respecting their previous unsubscribes. This app makes you non-compliant.
Hi there, if you installed the ShopSync app prior to 4/4/19, our app was engineered to include past customers who "Accept email marketing", orders, and products in Shopify. If they showed unsubscribed in Shopify, we ignored the email. In other words, we looked at Shopify as the "truth" and nothing else.
Although our intentions for this were done for all the right reasons, it, unfortunately, didn't work for everyone as you saw with your subscriber counts going up. With how we used to perform the initial sync, it would have been possible to re-subscribe users if they had opted out from a Mailchimp list previously. Or, it's also possible the old integration missed real subscribers with how it was designed.
Now, we've changed up how we handle the data from Shopify to Mailchimp on the initial sync. Here's more information on how it works:
Before any data is processed by ShopSync, we perform integrity checks with Mailchimp to ensure these customers can be sent to the list that is connected.
For example, if someone opted out of a list in the past, we won't add the email again. We'll also update Shopify with the correct status that Mailchimp shows. That way, the most current subscriber status in Mailchimp is synced with the store.
After the initial sync is complete, we'll continue adding customers, orders, and products from your store to Mailchimp as transactions occur. We'll add customers that visit your store who are deemed transactional as well. That way, you can use Mailchimp's automations to trigger abandoned carts and order notifications. If someone unsubscribes from a Mailchimp campaign or automation in the future, we'll sync the opt-out status back to Shopify and vice versa.
If you're concerned that the store subscribers won't match up with Mailchimp, we recommend comparing customers from your store with Mailchimp unsubscribe data. You could then manually unsubscribe customers in Shopify. Another option would be to send out a light email after the sync - maybe something to the effect of "We're updating our customer preferences, click here to opt-out".
We're very sorry for any inconvenience.
En Shopify me ha aparecido que esta aplicación NO SE ADMITE. En el soporte de Mailchimp no me han dado solución para incompatibilidad a pesar de que parece que la tengo actualizada.
¡Hola! Envíe un correo electrónico a mc-ecommappsupport@intuit.com y nuestro equipo puede ayudarlo a determinar si hay problemas de compatibilidad.
I wish I knew how to use it
Hey there! Our team can help you understand how to get the most out of the integration. Email mc-ecommappsupport@intuit.com and our team will follow up.