Mailchimp: Email & SMS , 529 recensies

We use Mailchimp to send an email once a month to existing customers about sales and new products. We also post the same content on social media, but most of our repeat customers come from the monthly email. Returning customers now make up 30% of our orders! We have a small enough audience that we are still on the FREE plan, and the ROI on the time makes it very worthwhile. We have had no problems with the Shopify-Mailchimp integration in two years. Definitely will be worth it to get a paid plan with scheduled emails and customer segmentation once we get big enough.

The staff is knowledgeable and very helpful. It was a no brainer for us to upgrade to pro since our sync options are a bit more advanced. Well worth it because honestly, Shopify, Mailchimp and in our case, Salesforce, are not the greatest at helping us find solutions to the little glitches that all three keep blaming the other for.

Great App. A free upgrade from the old workaround. After installation, I have 1000's of customers in my list that had previously unsubscribed and were resent welcome emails causing my account to be spammed. My abandoned carts no longer work and there is no way to contact support to fix any of it. Great work!

I had been using this app since it was Shop Sync when Shopify and Mailchimp split up. Suddenly this past Sunday 3979 contacts were deleted from my mailing list. I just discovered this tonight and they are telling me to make a new list and resync all the contacts. This does not fix the problem because all these contacts had already updated preferences about which emails to get and discovering this the night before I launch a project 7 years in the making has me fuming. I will be leaving Mailchimp, I had been a customer since 2008. All they are saying is we know this is unsettling. This is a bug on their end but the small businesses are paying the price. Total Garbage. I just want all my contacts back so I can export the list to a new company. The other thing I just realized is syncing the contacts again could cause some folks who have unsubscribed to get emails again, which then flags the account and causes more problems.

After uninstalling and installing it works right. First time i got installed sync does,'t work, after that it works as i Expected

We were very happy to learn that Mailchimp had created a Shopify app. We've found it to be very easy to use and seamlessly sends new email sign ups from our website to our Mailchimp account. It was simple to install and embed into the website. Clients seem to have no issues using it and it is successfully capturing email addresses. Thank you for creating this app for Shopify!

Glitch in app that can cause wildly inflated bill. Reported the issue to mailchimp who said there is no way to prevent shopify from unarchiving currently archived contacts. For us that meant a one day spike in the number of our active customers. That meant a bill that went from just over $100 a month to over $800 for a month. Watch out for this glitch or you may be overcharged yourselves.

Still Learning how to use it, but so far it has been great!! I hope to do some of the training soon, then start on my campaigns.

For all last week trying to reconnect to my account but my emails and articles aren't there contacted several times support but each time received answers
with questions rather than answers!
Not abel to contact by phone although I have paid for pro account $90.00
No phone number exist?

Lost over 10k of my audience somehow as Mailchimp have moved away from Shopify then back after buying ShopSync. Very dissapointed to say the least! :( **UPDATE** I am not sure why they have edited the review to make it seem like there is a solution. After going back and forth with a rude customer service agent who took 24hours to reply and made it seem like my fault, they finally offered me £50 - As if this fixes the 2-5k audience loss i have had. I WANT A SOLUTION! How embarrasing i carried on using this app when there is so many better options out there. In my stupidity i thought mailchimp has been around for so long they would be the best choice. BAD idea! **Mailchimp, the developer of Mailchimp, edited their reply to your review on the Shopify App Store. Here’s their updated reply: Hi SLAPSTA, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. We realize the inconvenience and frustration this has caused and have made an update to the legacy application to eliminate this behavior going forward.
The good news is that resyncing your store should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!
The previous reply has been removed from the Shopify App Store. Here’s the old reply: Hi SLAPSTA, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. This is a requirement mandated by Shopify to remove data from another 3rd party when an app is removed.
The good news is that resyncing your store should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!
**