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This app is a lifesaver! I started using this app before Mailchimp ended its relationship with Shopify because the automatic syncing never worked with Mailchimp. I am going to continue using this app with my Mailchimp account because their customer service is wonderful and the free price tag is even better - especially since I am just starting out. Thank you, ShopSync!
In light of the mailchimp & shopify partnership ending, I was looking for a cheap way to continue using mailchimp. I have a small list and a small business so free is best for me! This app was super simple to install and worked seamlessly. No flooding email lists & my automation campaigns I have set up continued to work properly. I would recommend this app to all small businesses who are looking for budget friendly options. It doesn't add any extra steps to your email marketing with mailchimp.
this app wasn't working before but looks like they fixed the problem. so far so good! Great customer service!
After further investigation into this issue, we've found that the app store had an unusual redirect method to our installation page that needed to be corrected. This problem appeared for a small subset of users, but we understand how frustrating this behavior can be if you were one of them. We've worked with Shopify to resolve this problem and it should be fixed now. Would you care to update your review if you're able to connect and use ShopSync?
I can't even get on the page within Shopify to upgrade to get help because it isn't recognizing me and I am the only administrator. Where am I to get help?
Also - re the removing the opt-in at checkout and making a comment on the page to ask customers to re-check the opt-in - - shopify doesn't let you edit the content in the cart at all from what I understand.
Hi there, we looked into your account and it appears you have connected your store to Mailchimp and things are syncing as expected. We see the recent activity of data submissions over to your audience even in the last hour.
Is it possible your review is related to an issue you had that was resolved or something else entirely? If you still need help, please reach out to our support team at support@shopsync.io and we'll be glad to help.
This app has one major flaw - it unsubscribes your most engaged followers when they purchase from your store, unless they re-tick your receive emails button. They are aware of this and don't see it as a big issue, however it requires a lot of admin to manually undo it.
Thanks for getting in touch about the association between pop-up form subscribers and customers who are being unsubscribed at checkout later - there are a few things in play here. Let me take the opportunity to explain the issue in its entirety.
As things are designed currently, the pop-up form is triggered by Mailchimp, and the opt-in feature at checkout of your Shopify store function independently from one another. The pop-up form is triggered by Mailchimp and associates it with a particular Audience. Meanwhile, your Shopify store connects customers at checkout with the same MailChimp Audience.
Unfortunately, in some situations, it can create a subscriber status that is out of alignment. For example, if someone opts-in to a pop-up form initially, but later they do not opt-in at checkout, it would indeed unsubscribe them from Mailchimp.
We understand how this situation may not be ideal in all cases, but, we're following the directives of the customer at checkout. Since we are not seeing them subscribed in Shopify at the time of the transaction, we really have no other choice but to pass that user as unsubscribed to Mailchimp.
I'm sorry we don't have a perfect answer for this particular scenario, but please understand it's not the app entirely at fault here. Perhaps, a workaround for these edge-cases would be to put some text on the checkout page to encourage users to opt-in for certain communications?
Don’t hesitate to get in touch if you have additional or follow-up questions.
After uninstalling and installing it works right. First time i got installed sync does,'t work, after that it works as i Expected
Thanks for your review and feedback. We've reached out to your via email regarding this matter. In general the way the Sync works we sync customers, orders, and products from Shopify to Mailchimp as transactions and signups occur. All signups made directly to the MailChimp list either via .csv import or signup on a form on another site will only be listed in MailChimp and will not be synced to Shopify.
REALLY frustrated :( i checked through mailchimp and shopify and shopsynce and see this: Features
Sync customers
Purchase activity segmentation
E-commerce tracking and reports
Product content block
Product Recommendation content block
Promo Code content block
Order notifications
Abandoned cart email
Abandoned cart postcards
Product retargeting email
Pop-up signup forms
Google remarketing ads
Sync merge tags
but when i am in mailchimp creating a campaign, there are no product blocks!
when i input an image, it allows me to select from my product list, but doesn't synce the link to the product or any product info (price/name/etc)
i don't think i should have to upgrade to ask why a free feature isn't available. please help:(
Hi there, we saw your review and wanted to try to reach out and help. Please write in to support@shopsync.io and we'll be glad to see what may be going on. Usually, in situations like this it may be related to a simple configuration error on the Mailchimp side we can help you verify.
Glitch in app that can cause wildly inflated bill. Reported the issue to mailchimp who said there is no way to prevent shopify from unarchiving currently archived contacts. For us that meant a one day spike in the number of our active customers. That meant a bill that went from just over $100 a month to over $800 for a month. Watch out for this glitch or you may be overcharged yourselves.
Hey there. We apologize for any inconvenience this issue caused, and we can confirm that this is now fixed. We'd love to get this over to our Support team and credit your account. Get in contact with Mailchimp Support here: http://eepurl.com/icXljT
Was easy to set up and works great!
Only have abandoned cart automations which seems to be working.
No problems so far.
Thanks for being free :)
We were very happy to learn that Mailchimp had created a Shopify app. We've found it to be very easy to use and seamlessly sends new email sign ups from our website to our Mailchimp account. It was simple to install and embed into the website. Clients seem to have no issues using it and it is successfully capturing email addresses. Thank you for creating this app for Shopify!