Mailchimp: Email & SMS

Hi there, in cases where the process seems to begin, but just spins and then either times out or does not complete successfully, we have found that one of the below methods typically resolves the issue. At your earliest convenience, if you could try the following and get back to us if the issue remains:

First, cancel the current sync if it is still spinning in the account. Then try:‌
Clearing your cache and Cookies from the beginning of time. Here is a guide to help: https://mailchimp.com/help/about-browser-cookies-and-cache/
If that fails, try completing the sync again using an incognito window in Google Chrome.

If it persists, the next step would be to try the sync using a different device.
Should none of those options resolve the issue, it may be necessary to perform the actions using a different device on a different internet network. Like at home, school, or work.

‌For context, whenever an internet application is accessed and worked with on a device, that device as well as the internet browser being used stores data which can interfere with new processes until the cache is cleared.‌

If the problems persist after trying all of the above steps, please reach back out to us as soon as possible, and we will do all we can to look into and resolve this issue with you.

Hi there, thank you for your feedback. The reason why we sync products over to Mailchimp is so you can utilize it in your email marketing. For example, say you'd like to make product recommendations on campaigns that are sent out in the future. Also, syncing of the products helps you segment and tag your customers in Mailchimp; it's a great value-add when you're trying to learn about what your customers are buying and following up after the transaction.

Let us know if you have any thoughts on why this wouldn't be ideal in your case, we're happy to consider any future enhancements. Feel free to reach out to us at support@shopsync.io.

Hi there, ShopSync is designed to be a connector between Shopify and Mailchimp. Our app is engineered to sync all orders, customers (who accept marketing), products and revenue data. All automations and pop-up configuration is still handled in your Mailchimp dashboard business as usual; we just send data to the list you choose.

At this time, you can only send to one Mailchimp list or audience. However, you may use segments, groups, and tags in Mailchimp to organize your subscriber base. Here is a handy link to MailChimp's Knowledge Base article on segments: https://mailchimp.com/help/getting-started-with-segments/

Hi there, thanks for your review. We do pass the "date added" to Mailchimp as shown here in this example: https://a.cl.ly/nOuD0ww1. If you create a segment in Mailchimp, you can also filter those users by "date added".

Create date per se, would be the same thing, correct? Let us know if we're missing anything and we'll be glad to see what we can do.

Hi there, thank you for the feedback. We saw your review and wanted to clarify a few things. 1) What video tutorial are you referring to? 2) ShopSync is a free app, and we're happy to answer any questions you may have.

If you have a moment, please send your replies to support@shopsync.io.

Hi Cedarwood Soap, we saw your review and wanted to reply right away. When you use our app it will sync information in your Shopify store to your Mailchimp account. This information only includes past customers who "Accept email marketing", orders, and products. Syncing also includes any merge tag mappings that have been set up. Users that haven't opted in will not be sent to Mailchimp.

After the initial sync is complete, we'll continue adding customers, orders, and products from your store to Mailchimp as transactions occur. We'll also add those who are transactional in nature so you can trigger abandoned carts and order notifications. Lastly, if someone unsubscribes from a Mailchimp campaign or automation, we'll sync that status back to Shopify and vice versa.

From what you're describing, it definitely doesn't sound like a standard function of the app and we'd like to investigate further. Would you care to reach out to our support team directly? We'd like to see some examples where you're experiencing issues, comparing it to what is in the Shopify API. You can reach out to us at support@shopsync.io.

We look forward to hearing from you.

Hi there, thank you for the note. We'll be glad to help with any issue or problem that comes up with the app. Please reach out to us at support@shopsync.io.