Mailchimp: Email & SMS

Mailchimp has really gone down hill since they were acquired by Intuit. This app is terrible because it is now spamming my new customers with double-opt-in emails - some customers get those emails every day for a week straight, even though double-opt-in should be deactivated. The app is broken, it HAS BEEN broken for like 2 months, and they still haven't bothered to fix it. This makes me very upset. And I pay a lot for their services. I no longer feel it is worth it.

I had a question about how to upgrade my plan and chatted with Clarisse. She was super helpful and guided me through the process. She is a great asset for your company.

Mailchimp has been a good service integrating with Shopify. As with any saas integration across two platforms there are always going to have a few issues. But both sides are always quick to rectify.

I particularly would like to point out the customer success managers from mailchimp. We've had two stellar ones so far who are high on communication and helping us use all the tools available.

Integration stopped working in around mid October. Most of the subscribers result as non-subscribers even if they opted-in.

The agent was very helpful unfortunately my issue needed further assistance to resolve but that's no fault of theirs