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In base alla valutazione
We've used other mail clients before with better integrations for Shopify. This integrations seems pretty basic and we haven't got everything to actually work. But we still love MailerLite even though this integration could be better
The integration was simple and works quite well. The issues I have result from Mailerlite in itself affecting connecting the store as well, from Mailerlite's major bug of things crashing or going offline whenever something changes in the account (my website went offline along with all my landing pages and my store connection more than once, and no one bothered to tell me), and so on. I wish they would fix this, and things like the countdown that is not working well and I do not have the time to work in contacting support endlessly. So those are my experiences.
Inbal
App is useless. It does not pull up previous Shopify orders and even when new orders come in, some of the data does not show up. I ended up paying for the paid plans for it thinking it would pull up my data. I never used it. Asked for a refund, they did not do anything about it. Really disappointed.
We Tried to use Mailerlite. We wanted a system in which we could send Plant Care requirements to customers automatically. Apparently, this could be done however after being passed around from employee to employee and never recieving much help from each it feels like they just aren't sure of the capabilities of their own app? It's very odd however the support was very unhelpful and after i believe being passed to the 6th different support employee i think it's time we gave this review. Just use another app and someone else and save yourself the time. Very disapointing.
Hi there, first off, just wanted to say how much I love the name of your company! Very clever! I've had a chance to go through this case and appreciate the feedback you're giving us.
We totally understand that going back and forth feels like you're a ping-pong ball, and that's not the intention we want to give out. I see one of our colleagues went on holiday while assisting your ticket. Since we have a 24/7 support system, we want to try to find a solution and get back to you as fast as possible and so other members will pick up your ticket when someone has stopped working. But, this is something we can learn from and improve, so thank you for this!
I see our support have requested extra detailed screenshots from certain products in order to make sure they have found the right solution - we'd be keen to try to solve this with you! You can just reply to the previous conversation with Alex and the request in order to dive further into this.
App does not sync with orders.
I don't know what it depends on but there is no synchronization with shopify that is different from a new registered user
Abandoned cart wasn't working when I first signed on -- had a ticket opened with them for months until resolved.
You can do a lot with what it offers, but the UI/UX feels very different from popular ESPs, so if you're migrating from others there's a learning curve. I've migrated between different ESPs before for other clients/companies and the learning curve was seamless because they had similar UI/UX.
E-commerce features are severely lacking compared to competitors. Some good features though, like a built-in countdown timer, good availability of fonts. Overall good for a blog, simple store or business webpage.
If you're looking for something more sophisticated, this is not a good choice.
If you're looking for something simple, this is not a bad choice.
Great value, excellent features for the price. Customer service is quick and helpful and any issues have been worked out quickly.
I spent some time setting up the account, and answering some complex questions. Suddenly MailerLite kicks me out, and I get this email: "Email marketing has many rules and regulations that both our customers and we must follow. Therefore, we closely review every application to ensure compliance. Your request has been carefully reviewed. It has been determined that we are unable to provide you with our services at this time. We are sorry we are not the right match for your email marketing needs. Due to the complexity of our account request process and the high volume of requests received daily, we can't provide detailed information about individual cases. Please note that the decision can not be reversed." I have no clue what happened, and as you all can see, I can’t expect to get any help from Mailerlite either.
Hi Akasa, I appreciate you leaving us feedback. We do indeed have a complex approval process in order to make sure that our system is protected for our community. While we understand that the process is in place to streamline everything for our users, we're always open to hear feedback on how we can improve. Feel free to get in touch via feedback@mailerlite.com should you have further details to share with us.
- Lay
App doesn't work, doesn't connect to store. Wasted my money paying for an account which was supposed to come with 24/7 support - who have not responded to my numerous messages about it. Now trying to get my money back and will stick with Kalyivo!
This app for the integration does not work at all so no matter the benefits and great plans that led me to want to choose Mailerlite I have to move along ... and based on the app reviews it more like a sprint... Such a pity.