レビュー (28)
絞り込む
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評価順
Absolutely horrible.
I wasted 2 weeks and got zero sales from my emails. This has never happened before in 13-years using various email platforms.
Support is a total joke and even though I only used 1/4 of my email credits they refused to give me any kind of a refund.
Thank you for sharing your feedback. We understand how frustrating it can be when results don’t meet expectations. We’ve been in touch privately to offer assistance and solutions for improving your deliverability, as it can be affected by many factors like sender reputation and engagement. Our team is always here to help, and we encourage you to reach out if you want to revisit the issue or explore additional ways we can support you.
Not easy to use. There are many glitches and server errors when trying to set up the pop-ups and automations. It's been over a week. Time to cut my losses and move on.
We’re really sorry to hear this. That’s definitely not the experience we want for our users, and we’d love to understand what happened. If you’re open to it, please email us at feedback@mailerlite.com. We’d really appreciate the chance to learn more and see how we can help. Thank you for taking the time to share your experience.
Available settings in free plan are limited to the point of being useless. Other apps allow for far more advanced automation, we tested mailer lite for e-mail-marketing-campaigns. Turned out free plan doesn't even allow for adjusting language settings (for the newsletter subscription confirmations) which can quickly turn into legal troubles. The parts you can edit will save as edited but are not mailed out (the English defaults are sent anyways). Might be a good choice once paid for, doesn't convince me to do so.
We've paid over $200 to MailerLite for our subscription, and we migrated our subscribers from Mailchimp.
We've completed the configuration, compliance, domain authentication, etc., yet after sending out our first campaign today, our account has been blocked and "Placed under review".
We've only used 10,000 of our UNLIMITED monthly emails and 10,000 of our 15,000 allowed subscribers.
They've blocked me from contacting customer support, as it requires us to submit it from our logged-in account page.
I also can't delete my account or manage it in any way. So what now?
Trust the poor reviews! I decided to go ahead and give them a try, and when I decided to pay for my 10k+ subscriber list they had a 30% off for 3 months. I clicked the link to apply this discount and it didn't work. So I reached out to customer service. The first rep (Andrew) refused to honor it as it doesn't work with Shopify billing them. After about 10 emails back and forth I left a poor review in their system for his customer service and a manager got back to me.
The manager (Daniel) offered me about 40% of one month as a credit and I mentioned how I don't understand the math. He then said you are correct! And lowered his offer to 30% of a month. And will not offer the 30% of 3 months.
I will be taking my business elsewhere as I recommend you do as well.
Se demoraron como 5 mails en entender el problema que tenía (parecía broma). Me repetían y repetían recomendaciones absurdas. Bloque de carrito abandonado no funciona y llevo días esperando a que alguien solucione el problema. Mientras pierdo ventas y más ventas, yo sigo pagando 30 usd al mes... Pésimo servicio al cliente
App does not sync with orders or customers at all, shows $0 despite that not being accurate so it erroneously segments users i.e sending discount to people who have already purchased and abandoned carts to users who have already completed them. Support requested full admin instead of the usual contributor account to diagnose the issue. HUGE game breaking issues with the Shopify integration despite it being a GREAT email builder with a fantastic iOS app. UPDATE: Support has reached out. Currently working with mailerlite support. Will update with details.
Hi there, it seems that this might be an unfortunate bug that has popped up from our end. I've done a little digging about your case and see that support has escalated this our tech team. They're working hard as we speak to get this sorted for you ❤️.
You are in good hands!
If zero stars were possible !!!! Stopped my website working. Stopped hyperlinks working. After trial period finished ecommerce connection to my shop disappeared and no product sync. Not only is there no support on the free plan there is absolutely no way to contact anyone at all!!! Totally unexceptable.. You get referred to their 'Knowledge Base' but no one responds their either. Spent ages setting up templates etc but now none work. Total waste of 6 weeks trying to get it to work.
App is useless. It does not pull up previous Shopify orders and even when new orders come in, some of the data does not show up. I ended up paying for the paid plans for it thinking it would pull up my data. I never used it. Asked for a refund, they did not do anything about it. Really disappointed.
While the contact list is synchronized with the Shopify customer list, the only information that is passed through is the email address and the date the contact subscribed. That limits what you can do within MailerLite.