レビュー (562)

総合評価
4.6
評価レベルごとの件数
  • 評価の80%は5つ星です
  • 評価の12%は4つ星です
  • 評価の3%は3つ星です
  • 評価の2%は2つ星です
  • 評価の3%は1つ星です
2024年1月31日

Actually I find this App and the templates cumbersome. The Support is rather slow when you are having an issue. I signed up for 1 year, but have just realized that people from ecomm get uploaded to mail munch list BUT people who want to be added to my mail lists from my Shopify Point of Sale are NOT added. So if you think this happens it does not. A biz like this should have live chat and they only have a bot! I am losing business and waiting for help in frustration.

Poochie Moochie Pet Store West Edmonton
カナダ
アプリの使用期間:11ヶ月
Mailmunchが返信しました 2024年3月19日

Hi Poochie Moochie Pet Store West Edmonton, I apologize for any inconvenience you had to face. We do have a live chat option available for all our customers. I looked up your support history and your chat was promptly addressed. All the customers added to your store from any store are synced with your Mailmunch account. The sync option for your store was actually toggled off from your Mailmunch account which caused this issue. Your support request was responded to with a solution and multiple followups were sent as well seeking confirmation if the issue has been resolved for you or not.

If you are still facing any issues, please let me know and i will have it looked into on priority basis.

2017年2月16日

Nice App but not customer service for doubts...

Indian Face
スペイン
アプリの使用期間:約3年
2020年12月9日

dont ask for a review before i have had the chance to use the product. i dont know why apps do this, being pestered to leave a review within minutes of registering is not going to get you very good ratings.

SyrahKai
カナダ
アプリの使用期間:2年以上
Mailmunchが返信しました 2020年12月10日

Hi SyrahKai, We apologize for any inconvenience you had to face. I have relayed your feedback to our development team and we will definitely look into this. If you face any issues at all or require any assistance, please reach out to us through your Mailmunch account.

2020年5月18日

I get the word free but the extremely limited options for free are almost a turn off. Expand a little bit might go a long way in getting raving fans.

BreadChubby
カナダ
アプリの使用期間:5ヶ月
2016年11月13日

works , rules doesnt work though, I want the pop up to appeat only on the homepage but appears on each and every page even after setting the rule

Styor
オーストラリア
アプリの使用期間:3ヶ月
2021年1月27日

I do not like it - i paid to upgrade and its still very cheap and nasty - the spinning wheel i tried and the writing doesnt sit nicely just not nice and tacky looking going to cancel and try something else

PlumbVent.co.uk
イギリス
アプリの使用期間:3ヶ月
Mailmunchが返信しました 2021年1月27日

Hi PlumbVent.co.uk, We are sorry to hear about your experience. all the design elements for our optin forms including our spin wheel can be completely customized as per your requirements. We would love to assist you with setting up your forms as per your requirements and have already reached out to you regarding this.

2017年7月14日

if I don't log in through Shopify app site it says I have a profile.

The Bhg Store
アメリカ合衆国
アプリの使用期間:29日
2017年12月7日

I like it very much, but if they notified you for free the free plan it would'd be a lot better and more people would buy it from the first they use it.

Fly By Light
ベルギー
アプリの使用期間:17日
2022年1月6日

I thought I had found exactly what I was looking for with this app, purchased the highest level subscription which is $39.98 a month so I had access to all the "pro" features. I set about redesigning my entire website with their scripts. I spent the better part of 6 hours integrating it in my website. Shortly after it was live I started receiving messages that functions on my website were not showing up.... namely my contact forms and sign up pages. When I looked the app had downgraded my account back to free and removed all the scripts I had installed virtually bringing my website to a stand still. I was forced to revert my website back to before I used this app and contacted support. They said they fixed the issue and upgraded my subscription back to the pro version. I then added all the scripts back to my site. I started a giveaway and several specials for members at that time. Literally 24 hours later everything was gone again and judging my my traffic reports people were going to my sign up pages only to find nothing there. This made me look unreliable and untrustworthy. I contacted support again and was assured it would never happen again but the damage was done. My customers lost trust in me and I lost trust in this app and found another app that I have yet to have an issue with and is over half the cost. Only plus to this app is it is very nice looking and fairly easy if you have experience with these kinds of app. Maybe I was just unlucky or maybe they have some serious tech issues... I don't know but the time lost setting everything up twice only to have the same issue happen over and over doesn't set well with me plus the possible lost revenue from customers that probably won't come back. Very time consuming and expensive lesson.

Patriot Apparel Shop
アメリカ合衆国
アプリの使用期間:3日
Mailmunchが返信しました 2022年1月14日

Hi Patriot Apparel Shop, We are extremely sorry for the experience you had with our app and the inconvenience you had to face. I would like to address all your concerns and try our best to earn your trust. We have reached out to you and we would really appreciate a response so we can have this matter resolved to your liking.

2017年5月25日

need to upgrade to premium otherwise you are stuck with the app logo on your pop-up.

Au Revoir Les Filles
オーストラリア
アプリの使用期間:20分