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Actually I find this App and the templates cumbersome. The Support is rather slow when you are having an issue. I signed up for 1 year, but have just realized that people from ecomm get uploaded to mail munch list BUT people who want to be added to my mail lists from my Shopify Point of Sale are NOT added. So if you think this happens it does not. A biz like this should have live chat and they only have a bot! I am losing business and waiting for help in frustration.
Hi Poochie Moochie Pet Store West Edmonton, I apologize for any inconvenience you had to face. We do have a live chat option available for all our customers. I looked up your support history and your chat was promptly addressed. All the customers added to your store from any store are synced with your Mailmunch account. The sync option for your store was actually toggled off from your Mailmunch account which caused this issue. Your support request was responded to with a solution and multiple followups were sent as well seeking confirmation if the issue has been resolved for you or not.
If you are still facing any issues, please let me know and i will have it looked into on priority basis.
I do not like it - i paid to upgrade and its still very cheap and nasty - the spinning wheel i tried and the writing doesnt sit nicely just not nice and tacky looking going to cancel and try something else
Hi PlumbVent.co.uk, We are sorry to hear about your experience. all the design elements for our optin forms including our spin wheel can be completely customized as per your requirements. We would love to assist you with setting up your forms as per your requirements and have already reached out to you regarding this.
works , rules doesnt work though, I want the pop up to appeat only on the homepage but appears on each and every page even after setting the rule
Nice App but not customer service for doubts...
dont ask for a review before i have had the chance to use the product. i dont know why apps do this, being pestered to leave a review within minutes of registering is not going to get you very good ratings.
Hi SyrahKai, We apologize for any inconvenience you had to face. I have relayed your feedback to our development team and we will definitely look into this. If you face any issues at all or require any assistance, please reach out to us through your Mailmunch account.
need to upgrade to premium otherwise you are stuck with the app logo on your pop-up.
All automations are paid feature. Useless.
