Arvostelut (1 942)

Kokonaisarvio
4,3
Lukumäärä luokitustasoa kohden
  • 83 % arvioista on 5 tähteä
  • 4 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 2 % arvioista on 2 tähteä
  • 11 % arvioista on 1 tähteä
17. lokakuu 2024

This app truly is a godsend if you want to manage your inventory and orders across multiple channels. I know that some folks have had trouble getting setup and run into problems. I did too, and my first review was initially 1 star. But their support team reached out to me and genuinely wanted to help with the issues I was having. I gave them another shot, we worked through the issues, and once I really had a better understanding, I was very happy with this app.

Captive Decals
Yhdysvallat
5 kuukautta sovelluksen käyttöä
16. lokakuu 2024

This solution is amazing! We switched from a costly third-party software to list our Shopify products on eBay, and this is a huge improvement. It lets us customise our eBay descriptions with HTML, making our store more appealing. We can map custom eBay fields to metafields, so we only need to create products in Shopify, and Marketplace Connect handles the rest. The continuous updates and new features make this software even more valuable.
The support is also amazing, Adrian and the rest of the team always help me out with issues, requests or questions.

Blackmore IT
Yhdistynyt kuningaskunta
5 kuukautta sovelluksen käyttöä
23. lokakuu 2024

Not a seamless experience, especially when it comes to Amazon, but certainly a lot better than individually managing each channel. And the customer service has been great!

Art Wise Premium Posters
Yhdysvallat
Noin 3 vuotta sovelluksen käyttöä
Muokattu 31. lokakuu 2024

The app works well. I had some issues arise of my own doing, and they were able to provide the extra support to help me resolve the issue. Thank you for your help Dom.

Ken's Sports, Inc.
Yhdysvallat
11 kuukautta sovelluksen käyttöä
16. lokakuu 2024

We received great support from Adrian today. He helped us fix an issue with a listing and order import. We use this app to manage all our Amazon orders and can highly recommend it.

Jungkraut
Sveitsi
Vuosi sovelluksen käyttöä
25. lokakuu 2024

Dom was a super star helping me get everything right in my listings. I could not have done it without him. He was very patient and very detailed. My products published while I was on the chat with him.

Treezyn
Yhdysvallat
8 kuukautta sovelluksen käyttöä
10. lokakuu 2024

TL;DR - I would give negative stars, if possible. Constant issues with ALL marketplace integration product syncing. Support tickets repeatedly closed without resolution, lack of communication. You're going to waste a lot of time explaining the same thing weeks on end, time better spent on other aspects of your business; look elsewhere for this service.

I have tried all the available marketplace integrations via Marketplace Connect, excluding Target+ due to policy issues. Every single one of these marketplaces have not been able to function properly; SKUs will error out without warnings, images and other critical data will fail to update when changed within Shopify, the GUI is acceptable but not intuitive and differs from marketplace to marketplace rather than being consistent.

Support will reply quickly, however, they will pass the buck to someone else just as fast. You will not receive additional contact info when a ticket is allegedly escalated. After showing proof an issue is on Marketplace Connect's end via their own logs, they will deny the facts and point fingers at the marketplace. Over the course of a month and a half, a ticket will be closed multiple times without notice. Support will reply with generic responses with no additional information or progress status updates and ultimately choose to stop replying altogether after supposed escalations.

Highly disappointed with this app and wish it could accomplish what it says it does.

MillersMMMerch
Yhdysvallat
Vuosi sovelluksen käyttöä
6. syyskuu 2024

I have installed it like 3 weeks ago and I have to say that this solution is just great. Very easy to connect any marketplace and list products there. I had respect for marketplaces but with this solution it is easier than 2+2 :) Customer support was just professional and freaking fast.

FAM
Saksa
12 kuukautta sovelluksen käyttöä
3. syyskuu 2024

This app has serious problems working with Amazon. The whole process of getting new items linked with our account is clunky and unreliable. We receive error messages that we know are false (e.g. asking for an ASIN when one is already provided). Overall this app is more of a hindrance than a benefit for companies wishing to expand their business into Amazon sales.

On top of this, we currently are not receiving the service we have paid for. Marketplace Connect refuses to link our new products to Amazon or eBay due to "outstanding payments". Apparantly, we incurred these payments due to passing our order limit threshold. However, we can see that we are still under our order limit, a fact that has also been acknowledged by your own support team.

In summary, we have been left waiting for a service that we pay a premium for which doesn't even work properly. This is shocking considering Marketplace Connect is owned by Shopify! I would advise other businesses to seek alternatives.

Moose
Yhdistynyt kuningaskunta
Yli 3 vuotta sovelluksen käyttöä
29. elokuu 2024

This app is one of the best ways to get into many marketplaces all from the convenience of one website(your own). The customer service is there to help and the platform allows for you to get into the places where your customers are already looking. Paid traffic seems secondary when you have the power to put your product in front of your customers in the marketplace they are already looking. Omni-channel sales, let's do this!

Sir Gregory
Yhdysvallat
3 kuukautta sovelluksen käyttöä