Avis (1 890)
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The Etsy integration has a lot of problems. I edited things directly on Etsy because there are many properties that can't be changed in the app. However, when it syncs, it just replaces everything I changed. If it was only a few changes overwritten, I could manage, but it's over half a dozen.
Thank you for your feedback,
We have reached out directly to further understand your concerns and provide the appropriate support required.
Nikki
False advertising. This app does not integrate with Walmart Canada, even though they claim to support GLOBAL marketplaces. Paid for a few months of subscription, trying everything to get walmart running, then they tell me that Walmart Canada is not supported.
Thanks for your feedback,
Yes, this is correct, we do not support Walmart Canada yet as they are still using an old API, we will connect once this has been upgraded.
Our intention is not to mislead and we apologise if this has made you feel this way. The service and performance of our app are not affected,
Nikki
all my ebay listings dissappeared after a problem with paypal. after caloing ebay and paypal they said it is a codisto problem. ebay account was relinked and all ebay listings dissappeared. 3 days i have been asking for support and keep getting idiotic answers. we have a business to run. have had to migrate and reintegrate another software because we have not made any new listings and our turnover is way down. CRAP CRAP SUPPORT TECHNICIANS!
We're sorry to hear you had problems but to clarify: Your eBay listings didn't 'disappear'. You disconnected your eBay account and then subsequently linked a different eBay account. Consequently, the listings from the first eBay account were of course no longer visible in the second account.
As you mention, this was initially caused at your end with a Paypal issue which required you to use a different eBay account. Our product has performed correctly but we are happy to work with to get you the result you are looking for (despite the problems not being caused by us).
We acknowledge it is frustrating when things don't go as expected but it is important that reviews are accurate because it affects other merchants not just the app developer.
We are sorry to hear your experience with our support agents wasn't as expected but as the vast majority of other reviews attest to, this is highly unusual.
We've come across a critical error with Amazon listings that the team here is having issues identifying and resolving. They have acknowledged the issues in their software. They are actively working on it, but the last issue we reported has gone unresolved after 2 months.
We are starting to question the technical aptitude of the team, but if something changes, we will update this review.
Thanks for your feedback,
We are actively working on your request, of which one error has already been cleared. We will continue to monitor and notify you once the other is completed. Please reach out anytime,
Nikki
I liked this app at first, as it linked ebay to Shopify without having issues with inventory. But the default description makes the ebay listing slow and clunky due to it being badly coded. This software is very expensive per month for its simply not amazing UI.
And the final blow was when this app started listing items way under price, as on ebay we mark our products up, and then app free shipping. But this app is constantly listing items to Ebay incorrectly. Making us lose money of a number of sales due to international shipping being FREE, and not marking the product up at all.
And now there is a direct integration between Shopify --> eBay, so why pay for this clunky software....?
Thanks for the leaving the review - all comments are helpful.
We acknowledge your comments on pricing but firmly believe that quality software costs money to develop. We believe our pricing offers tremendous value for what it provides and believe merchants should be careful when being offered complicated integration software for 'free' as there is little incentive for these developers to maintain and improve the software. The performance, user experience and functionality of Codisto is market leading. Please visit the 'compare us' section of our website for more details.
We aren't sure what you mean by "But the default description makes the ebay listing slow and clunky due to it being badly coded" - by default we take your Shopify description to use on your marketplace listings but it's easy to switch to a custom description or amend the current Shopify description. Please email support if you'd like to learn more.
Regarding incorrect listing, the software will never list items 'under price', with free shipping when not intended or otherwise incorrectly. Listing will only occur with the settings used in the product. We can only assume you hadn't configured the settings correctly at the time of listing.
Very bad support if you want to remove or update your products
Thanks for your feedback,
We have reached directly to offer an onboarding and provide further technical support.
Nikki
Okay this app literally does not do the single thing it is supposed to do, which is syncing your pricing and inventory counts to 3rd party marketplaces. I have spent hours on chats and videocalls with support and they have absolutely nothing for me. It's with the developer team which is laughable because I am asking for the most basic functionality of the app to work the way that all of their reps expect it to work. Just an utterly unusable product.
Update: they finally got it working. All was well for a few weeks until I realized all prices were marked up by 5% on Amazon. All settings correct and unchanged. Support is trying but super unsure what is happening. Unusable app I don't know how Shopify endorses this
Thanks for your feedback,
All prices are now back to web price. Please reach out if you have any further issues. Our support team are available 24/7.
Nikki
It is not the perfect application for Amazon Europe.
Many errors in product variations, due to flaws in the translation of fields from country to country (Spanish, Italian, Germany, French and English). After 2 months, the development of a solution to this problem is still not operational. The Shopify store cannot be integrated with all European countries.
Works Weel with EBAY.
Thank you for your review. We have spent time improving the translation of some fields for Europe which makes listing on European marketplaces easier.
I never write reviews, but this app is rubbish :( it's caused me so countless customer issue problems. It sends some orders through to Shopify and not other & if you use a fulfilment centre and want the orders to push through once dispatching them from Shopify the app only partially works on this front as well. I tried asking their customer service team and i simply get referred to either Shopify or my fulfilment centre...what a headache!!
Firstly, sorry to see you having problems - of course it's frustrating when things don't work as expected but you have to be careful to vent in the right place/at the right source.
This review is inaccurate and misleading because Codisto has correctly sent all orders to Shopify. The errors lies with the order fulfillment app NOT Codisto. Leaving inaccurate reviews causes problems for everyone in the app ecosystem (not just the app developers).
If you reinstall the app and reach back out to support we can find the thing causing your fulfilment provider to crash by looking at the set of orders failed and then you have sufficient data to work with their support.
Barely works for Etsy. I can't speak to the other integrations because I only connected Etsy and had a bad experience.
If your Etsy listings are exactly the same as your shopify products, this app will sync purchases. However, it will not sync any discounts that the customer applies on Etsy so it makes all analytics on Shopify useless. It also will not sync any personalization data from Etsy. I was able to do some matching using SKU, but it still didn't work great. If you complete the order on Etsy, it will not sync the data to Shopify.
I could have made this work were it not for the discounts not being reflected, but after having contacted support several times with no solution, I have given up.
Thanks for your feedback,
We have investigated your concern and can confirm this is now resolved. We have reached out directly to notify you. Please don't hesitate to reach out if you have any further queries.
Nikki