Shopify Marketplace Connect

Mariel helped me navigate setting up eBay linking products with the bulk edit function in Shopify. The help was awesome and when I asked further questions she answered in an easy to follow manner. Thanks Mariel!

App was working great, then they changed something forcing it to now send Walmart orders to Shopify with sale tax. According to their knowledge base and all documentation, it should not do this, because Walmart collects and pays tax.

So we are now stuck doing manual adjustments for tax on every order to ensure we don't double pay tax. The app has become unusable.

Tier 1 chat support acknowledge the bug but then moved to email where the dev team was going to work on resolution. However, decided not to do anything about it. They won't say anything more than "This is how it works" and wont escalate or assist in any way.

Support is simply ignoring the bug that they know exists.

We're trying to find a 3rd party app that will work. This doesn't!

Can't seem to set mine up - either an issue with the asin or sku.

Great concept, just unfortunately doesn't work for me so will try the old fashioned way of manually adding the products to Amazon.

super schnelles Service

Mark from customer service was fantastic in helping me with the setup issues I had. Cannot be more satisfy with the turn around response and the level of professionalism he demonstrated. Thank you.

The customer service is exceptionally friendly and quick. Absolutely top-notch!

App fantastica, ma soprattutto l'assistenza è sempre, sempre disponibile ad aiutarti a risolvere i tuoi problemi.

Highly recommend! Their support is amazing, Noel has been helping me for over 24 hours now, he has the patience of a saint. Thank you!

Mariel has been great. So patient and knowledgeable. Hope I get her to help again when I reach out

Quite frankly one of the worst marketplace management tools I have ever used. The support have been terrible over a vital issue where the orders have been coming through to shopify at £0 and this has had a massive knock on effect on our accounting. The support keep saying they are on it, but it has been a week. Now we are getting other random issues where the orders are selling at the GBP number in AUD. So if a product was £100 it has been sold on AUS overnight at $100AUD. This is half!!!! So far the impact is £3k of sales which should have been sold at abouyt £6k and the issues keep continuing. We have had no proper support and since the migration from Codisto things have gone from bad to worse. The knock on impact of this is going to be 5 figures at this rate. Simply not good enough, dealing with people who simply dont care about small business. As long as their job is ok though hey?