Shopify Marketplace Connect

Ediline (Shopify Marketplace Connect) helped me out greatly i was having trouble integrating my Walmart Selling Account and it wouldn't work on my end i sent them the Keys and granted them access we got Disconnected at this point and i was freaking out ... they emailed me and said to let them know when i approved the connection for them to help. I approved it and asked if we could chat again They said no they had other customers but they went ahead and Validated my credentials on the site for Walmart and it worked now Im connected cant thank Them enough for the support!

Customer support replies fast and is very helpful !

24 hour support is excellent. Also the Marketplace connect app is very nice new feature. Connected to my ebay store in minutes, waiting for etsy to sync. Thank you Shopify!

If you are just getting started, don't use this app!!! It's a normal nightmare to sync it with Amazon and eBay if you haven't configured your products on Shopify (nobody will tell you that) - It's definitely not newbie recommended and not as straight forward as they want you to think it is.

Until today (23/08/2024) I haven't been able to send a single product from Shopify to Amazon - there's always an error somewhere! Not great!

This app is unpredictable and support is spotty. They are clearly still developing this app. I have been using it since November for Ebay and Etsy and the app nearly caused my etsy shop to be suspended with the recent developments they made to it. It was resetting my supply listings to claiming they are handmade, by me, recently. This is a HUGE violation of etsy's number 1 policy and led to them removing 2 listings in the past month of raw materials I sell for crafts. This caused Etsy to also remove my star seller status and they are threatening suspension of my shop. As of this moment there is no way to correct this on the app in settings. I always choose "ALL etsy rules" and the app was still behaving this way. I audited my entire shop of nearly 2000 listings, manually, going through the listings one by one, about 5 times in the past 8 months correcting these mistakes, as well as repopulating the SEO tags the app removes from Etsy. Interestingly, these mistakes are pretty random and unpredictable and effected about 75% of my listings with no rhyme nor reason. There are also issues with the formatting of descriptions, so, as a workaround, the past 8 months I was forced to listing everything separately on etsy and then link the listings- which is also difficult because the app is unable to show a thumbnail of the etsy listing when linking, leaving lots of room for human error. It also does not correctly show shipping details the buyer choses at checkout when pushing the order through to Etsy- like it wont tell you the buyer chose Priority mail, if they did, once the order gets pushed through to Shopify.

I am still using the Ebay connect, but there are also issues there regarding item specifics. The app creates duplicate policies on ebay with a sku at the end and when I contacted support about this they denied the app is doing that. I have no reason to create duplicate policies with a sku and no listings attached to them. The app also deleted all the item specifics I had on ebay and there is no workaround for that in the app, other then entering them all again on the app itself, which doesnt include all the specifics Ebay is asking for, especially regarding jewelry. It also removed variants from 5 of my tumbled stone listings (of which I have nearly 200 working just fine with their variants) and have been trying to work with support on this issue for over a MONTH with no fix in sight other than random pulling at straws- seriously some of the most asinine "ideas", like changing the variation name, or the category, or the title, which doesn't make sense as I have 200 other listings, listed exactly the same way, in the same category, and they are integrated and working just fine.
I am going to try waiting it out a little longer with the Ebay connect side in hopes that these issues will be straightened out, but I do know theres another great app out there, the one I was using before trying Marketplace connect, that I will be returning to if this doesn't get sorted out soon.

DO NOT USE THIS APP. We have had constant issues with this app and most recently with orders pulling through with a zero value on eBay and Amazon. Their support team have been absolutley awful and unhelpful. After contacting their support I was reassuraed the issue would be escalated but the support team have now just stopped resonding to me. After contacting support again I was told there was nothing they could do and I would have to wait (even through they've stopped responding to me) after then immediatley ending the chat. This has become a major accounting and shipping issue! Where international orders have a zero value for the shipping, it means we have to manually enter a value in our shipping software in order to ship out orders. It has further caused a significant accounting problem as Shopify is reporting a zero value for the orders meaning it's severely affecting all of our reporting and margins. If you want a smooth and easy process for your eBay and Amazon orders I would strongly recommend that you do not use this app!!

Had a problem fixed in less than 2min, well worth having this app!

Rainier Salta was a great help and very knowledgeable in the shopify processes.

Support is 5 star for sure. They helped me when I needed it which is important in business.

easy to integrate and more importantly they have an excellent customer service.