Avis (1 891)
Affiner
-
Par note
Support is amazing if you can get ahold of the live chat.
I really wanted to love Codisto. It has a huge potential. The ability to work on multiple products at the same time from within Shopify (instead of syncing to a different server) is great. The ability to map every field as I see fit, support of metafields and even formulas is great. That's the reason the app gets 2* instead of 1 (or 0).
But unfortunately, it did not work for my business for multiple reasons. First of all, it's very buggy. Following the help pages, tutorials and initial instructions provided by customer support did not work for me. I have thousands of products already listed on Amazon and Shopify and Codisto was supposed to seamlessly link them based on SKU and UPC. On their website they say "follow the in app prompts (including relinking any existing listings which can be done quickly in bulk)". This could not be further from the truth. All of my SKUs and UPCs match my Amazon inventory but still every product I tried to link required several additional manual changes (which the help pages say are not required but support, after escalations admitted they were). And then after taking 3-5 minutes to link ONE product I get an error message from Amazon.
Over and over, whenever I had an issue where something wasn't working as it should have according to their help pages, reaching out to support and having them take sometimes a day or more to respond yielded an instruction or clarification that completely contradicts their website, help pages and in-app help. Moreover, asking two support agents the same question produces a completely different, many times contradicting answer. The app says that if you disable the link between Codisto and Amazon for products that were not published by Codisto, only the link will be disabled. In reality (and what customer support told me after the fact, disabling a product on Codisto will not only delete your offer on Amazon but even the catalog page for the product itself - thus losing your BSR, reviews and any marketing efforts. Even on non-technical questions like how much the product costs I got 2 different responses from customer support, one of which contradicts the website (the websites says that plans are by listing, not SKU but the app says it is per SKU. One support person told me to trust the website and another told me to trust the app. When you sell clothing products, each with 20-40 different variation SKUs, this means a HUGE difference in price!)
To summarize, Codisto has a huge potential and may work for businesses that either haven't started selling on Amazon and eBay or have a few listings. If you already sell on Amazon and have many SKUs, or if you don't feel like having to beta-test a software with no reliable customer support or documentation, Codisto is not for you. I may give it a try again in the future if the software starts working the way they say it should.
Thank you for leaving such a detailed review. We are sorry that the experience wasn't as you expected.
Receiving feedback about help tutorials and articles is valuable to us and helps us understand where our weaknesses are (as opposed to just saying 'poor customer support'). We have recently had some videos produced to help with our help articles. Apologies that they weren't available at the time you tried our app.
Amazon can be challenging if a merchant's Shopify data doesn't match the format that Amazon requires for listing or matching. Codisto isn't perfect but as evidenced by other reviews, it generally performs very well. So we are disappointed to hear your experience wasn't good.
Our pricing recently changed (Nov 18) to be more generous to larger SKU merchants and Customer Support is definitely aware of the pricing structure. Apologies that they weren't clear at the time.
The Amazon API can take 3-5 minutes to list products but it's important to point out that this doesn't have to be done one by one. If you just list one product it can take a couple of minutes. However, if you list 1,000 products it can also take a couple of minutes.
Please reach out if you would like to try the app again and we will do our best to help you.
Absolut tolle App. Die Listings sind super schnell bei ebay, lassen sich wunderbar über einen Masseneditor bearbeiten, was bei einem großen Sortiment sehr hilfreich ist. Der Live Support ist mega kompetent und schnell. Einfach unglaublich gut.
The App really works. I was attended with a lot of patience and attention, they are really interested in helping.
I liked it a lot and I recommend
Thanks for your recommendation!
We love that "it really works" 😁 Glad the support team could provide patient support! Please reach out anytime!
Nikki
It saves a ton of time, and their customer service staff is incredibly helpful and encouraging. :)
Thanks for your review!
Saving time is huge when you are selling! We are so glad our support team were able to help. Please reach out anytime!
Nikki
Great app with great flexibility and quick syncing of orders and products. Also customer service is great too!
Thanks for your review!
We love to hear that our app is flexible, which we are constantly updating with new features! And yes we do have an amazing Support Team, available 24/7😎
Nikki
The supports are really helpful, but if the chatting won't be disconnected by change a menu, will be really improve the user experience. Overall, the app is great!
Thanks for your review!
Glad we could help with your queries and that you are enjoying the app 😎 We will certainly look into the disconnection of the web widget.
Please reach out anytime!
Nikki
At First the app was not doing what I needed, after getting a hold of customer support I was able to walk though the steps needed to make the app work well. The app has a lot of moving parts for it all work well.
Lyn was very helpful and solved my problem quickly and showed me how to fix this issue in future, I appreciated the help.
Thanks for your review!
Lynn will be thrilled with your comments 😎 Our support team are always wanting to resolve issues but additionally help merchants understand how we fixed them and why. Please reach out anytime!
Nikki
Just installed the app, had a few problems, but the support team easy very quick to respond and helped me get up and running. We are now working on publishing our catalog to amazon and look forward to being successful on the platform.
Really hope to see Walmart Canada added to the app soon!!