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I have made 2 sales on it in just a few days. Definitely works! Thank you!
Very quick to setup, updates to eBay were near instant. Still quite a new user but very impressed with this app all round. Support so far seems very good too, very quick to respond and nice clear explanations.
I had a few problems in the beginning but Ronel was more than helpful. He walked me through everything so I understood exactly how to use the app properly and make sure my products were connected with the correct information. I really appreciated all the time he gave me and I feel confident that this was the right choice. Thanks!!
I have been meaning to write a review. The app is great and really simplifies the transfer of your products from Shopify to amazon. It can get a little interesting when trying to set up variants but any issues I have has been resolved with their exceptional customer support. I think its more of a glitch on the amazon side, but who knows! I would like to point out that I received amazing customer support from Ronel ! He knows the system really well. For improvements, I have a couple of suggestions. 1) it would be great if we can just copy over our library from .ca to .com and vice versa.
2) it would be great if you can import the description and bullet points from shopify product catalogue. it would save so much time.
Thanks for your review!
Our Customer Support certainly has an excellent reputation 🙂
While we support listing to multiple marketplaces, copying one whole region to another is on our roadmap as a future feature!
We can import the Shopify product description. If you have a metafield that holds the Bullet Point data in Shopify, we can map it via the Attribute mapping page.
Great APP so much better than M2epro, will recommend it to all. Really good and fast support. Thanks
I've found this app to be highly effective for managing listings on Amazon, making the linking process easy and efficient. However, I've encountered some challenges when it comes to linking Etsy listings.
Firstly, not all Etsy listings appear on the Link Page (Settings page), causing some difficulty. Additionally, enabling a listing in Bulk Edit mode seems to create a new Etsy listing rather than linking to an existing one. This has resulted in unexpected charges from Etsy for duplicate listings.
I reached out to the support team for assistance, and while the first staff member acknowledged the issue and notified the tech team, I didn't receive any updates. When I contacted them again, the second staff member seemed unfamiliar with the situation and unintentionally created a duplicate Etsy listing, leading to an additional charge.
I appreciate the effort of the support team and their willingness to assist. However, I'm still facing challenges with linking Etsy listings, and it has resulted in unexpected charges. I hope these issues can be addressed to improve the overall experience.
Update:
2 weeks later, the first staff member followed up with me and the remaining unshown 2 listings finally showed up on the Link page (Ready to list). Problem solved! Thank you Shopify team!
Update:
Just don't connect with Etsy. That's what I can say. Not sure which side got the bug. Etsy listings duplicated when turning Vacation Mode on and off.
Thanks for your feedback,
We can now confirm this issues has been resolved, we have reached out directly with next steps. We are available 24/7 please reach out anytime,
Nikki
I love this App. I always had difficulty with my listings, but now it's simplified taking a lot of stress out of the process. The support is excellent.
Easy to use software. Great customer support! I would recommend it to anyone seeking one app for these major integrations.
Thank you for your review!
What a great recommendation, easy to use and great support! 😎 Please reach out anytime.
Nikki
The app itself works relatively well although we recently were logged out of our eBay Store (within Marketplace Connect app) and had to contact Support. When starting the Support query I had said "our eBay store has been 'disconnected' from Marketplace Connect"... Well apparently this terminology is wrong and the agent was more concerned about lecturing me on definitions and winning an argument about 'Disconnection' being different to 'Logged Out'... The agent went to the trouble of sending me screenshots of my own messages highlighting words like 'Disconnected' and remained argumentative and unconcerned about the problem till the end of the chat. My request was pretty simple, that we are notified when the sync between eBay and Marketplace Connect stops working... as a result of the link between Marketplace Connect and eBay not working, 17 orders over a 3 days period were not sync'd. In the end I closed the chat in frustration with the attitude of Support. The app itself is pretty good although if your eBay login token expires you will not be notified and as a result, the orders will not sync until you log back in - You will not be notified that the token expires, you will not be notified that the sync has stopped working... Can deal with that but the attitude of Support was really disappointing.
Thanks for your feedback,
We sincerely apologise for this misunderstanding, you can see from other reviews, we rarely have negative feedback on our support team.
Our app will generate an email on the expiry of the ebay authorisation token.
We have reached out directly to provide further information on both of these issues.
Nikki
Kann diese app und den Support sehr empfehlen!