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Excellent support staff. Had a few issues and it was resolved quickly. I highly recommend.
Thanks for your review!
So glad you have had a positive experience with our support team :) We have to agree - they are 'pretty excellent' ! Please reach out anytime!
Nikki
I used the app to list my products on eBay. The installation steps are quite easy. I enjoyed the ease of it recognising my inventory details and easily importing it into the app. I equally like the ease of setting the shipment for my products. I set the category for my product to be set automatically on eBay. However, I do not the category my products are automatically listed on is appropriate for my product.
Thanks for the review - the comments are appreciated.
Auto categorization uses a machine learning algorithm to find the most appropriate category for products. The algorithm continually improves results but it is unlikely it will ever be 100% accurate for all merchants on all products.
The auto categorization feature is designed to make it easy for merchants to list thousands of products quickly without having to painstakingly categorize each product. Most merchants find it delivers a high degree of accuracy even if it's not perfect.
The important point to note is it's generally much easier to re-categorize those products that aren't correct than it is to categorize every product prior to listing.
You can of course manually categorize (in bulk) prior to listing (this works well if you have a product catalog that only need categorizing into a few categories).
brilliant app and customer service, already saved so much time and only been using it for 4 days. Thank you for all your help John and the team!
Thanks for your review!
We're happy to have you on board! John will be thrilled 😎 Our 2 main aims:
1. Brilliant app ✔
2. Brilliant Support ✔
Please reach out anytime, we're available 24/7.
Nikki
Support is very friendly but will not take any responsibility for any error. All the faults are users. This app is not capable to create proper ASIN, and it is not the fault of this App this is something user is doing mistake to upload the product.
Thank you for leaving a review. We're sorry that you experienced problems with the app. But as mentioned via support, Amazon doesn't allow ASINs to be created if your GTIN (UPC/EAN) data in Shopify isn't in the correct format. For existing listings, Amazon will return the corresponding ASINs from matched GTINs in the Amazon catalog - Codisto does not control the GTIN/ASIN link - that is controlled by Amazon.
Mariel was extremely helpful in getting past a major hurdle and was avaible during multiple disconnects. I appreciated her thoroughness and hoping that this is a turning point for how this app will work for me in the future - Thank You Mariel
Die App ist einfach zu bedienen und funktioniert hervorragend. Bei Fragen und Problemen ist der Support schnell zu erreichen und leitest kompetente Hilfe. Ich kann eine uneingeschränkte Empfehlung aussprechen.
Wow - danke für deine Bewertung!
Ihre uneingeschränkte Empfehlung ist uns so wichtig, wir freuen uns, dass Sie unsere App einfach zu bedienen fanden und das Support-Team Ihnen helfen konnte. Bitte kontaktieren Sie uns jederzeit!
Wow - thanks for your review!
Your unreserved recommendation is so important to us, we're glad you have found our app easy to use and the support team was able to assist you, please reach out anytime!
Nikki
Zzzz....dead in the water. This lags and lags and lags and lags. Nothing has come of it other than taking an unexpected nap behind the computer. When I woke up, nothing changed except over thirty minutes of time wasted. I'd like this rectified, please.
Thanks for your review,
We have sent a request to uninstall one of our apps, having both installed can lead to sync issues. Once this is uninstalled and you have selected a plan you will be good to go :) Please reach out if you continue to experience any further issues.
Nikki
Still learning how to use it but Customer service chat is awesome!
After having a few issues with the App, the support have been supportive in assisting getting these resolved and liaising with their development team and keeping me updated when each issue has been fixed. There a couple more improvements needed to the App which they are looking into.
Will update agin when all issues have been resolved.
Thank you for your feedback,
We have reached out and continue to work with you on your concerns and your suggestions for additional features. Our support team is available 24/7.
Nikki
You can't link a metafield if it has multiple values. Kind of useless for media listings where you have edition, features, genre, style, label all needing more than one entry. The condition defaults to 'Very Good' regardless of what you enter in the field meaning you can't sell something as 'New' or 'Like New'. It pulls through irrelevant fields, e.g. CD listings have a Cassette Grading. Orders include a 99p shipping charge despite the fact I only offer free shipping.
Support are incredibly slow to respond, half answering questions so you have to keep chasing them. Not a good app.
Thanks for your review,
We would agree our initial interaction was not as smooth as we would have expected. We have since reached out in regards to multiple values, condition ID, and the shipping fee and provided solutions to all.
Nikki