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MarkL truly made my day. As a newcomer to Marketplace Connect, I had no clue how to list products. Mark was incredibly helpful, guiding me through the platform and assisting me in listing my first product. It's a fantastic platform with excellent customer support. I highly recommend this app.
Dom I was super helpful and knowledgeable. I appreciate your help with my product list :-)
Lieber Lou..
vielen herzlichen Dank für deine großartige Hilfe! Deine Unterstützung war wirklich wertvoll und sehr geschätzt.
GREAT APP!, Had a slight issue where the app wasnt syncing (Probably our fault!) Adrian solved this within 2mins! - 10 previous orders imported instantly into shopify! AMAZING customer service and speed of response! @ Adrian, if you ever want some sweets please order at sweetieshoppie.co.uk using discount code welcome10 at the checkout!
Quite frankly one of the worst marketplace management tools I have ever used. The support have been terrible over a vital issue where the orders have been coming through to shopify at £0 and this has had a massive knock on effect on our accounting. The support keep saying they are on it, but it has been a week. Now we are getting other random issues where the orders are selling at the GBP number in AUD. So if a product was £100 it has been sold on AUS overnight at $100AUD. This is half!!!! So far the impact is £3k of sales which should have been sold at abouyt £6k and the issues keep continuing. We have had no proper support and since the migration from Codisto things have gone from bad to worse. The knock on impact of this is going to be 5 figures at this rate. Simply not good enough, dealing with people who simply dont care about small business. As long as their job is ok though hey?
Thanks for your review,
All issues with the orders pulling through to Shopify has now been resolved and fixed to prevent any further occurrence.
Please reach out to our support team if you have any further queries, 24/7.
Nikki
super schnelles Service
Very efficient, kind, and professional agent with patience and diligence on their work ethic.
Great support staff. This app is very easy to use and set up and if you have issues their support staff is extremely helpful and take the time to walk you through everything to figure it out.
The customer service is exceptionally friendly and quick. Absolutely top-notch!
Every time I contact Marketplace Connect support, they answer my questions and help me get my issue resolved pretty quickly. Great resource for newbies like me!