Shopify Marketplace Connect

Customer service is great! Highly recommended

We have been using this app for around 18 months now and it has made our Amazon fulfilment simple and freed up a lot of time. Support is also great whenever we run into roadblocks.

I am new to Shopify Marketplace Connect. My experiences have been great! I have had the best support team helping me at anytime. I expecially want to thank, LOVELY, the person I was chatting with tonight. Not only did Lovely help me troubleshoot and resolve my issues, but Lovely also motivated me and energized me to continue pursuing my dreams of achieving success with my online hoodie business. The great thing about Lovely that I recognize is that Lovely is great with her job in supporting people. I think that it will be better if Lovely was in a higher position to teach and spread to many others. It wouldn't be good to just have Lovely continue in this one position helping individuals...when Lovely can pass along what Lovely...it must be multiplied and spread to others that I have no doubt Lovely can do. Although I would love to get support from Lovely all the time...I am not so selfish to keep Lovely to myself...Lovely must spread Lovely Ways to others...so that everyone that contacts Shopify Marketplace Connect will have the same lovely Lovely experience that I had tonight. Please include my review in Lovely's file records so that when it comes time for a performance reveiw and promotion, my review is the first thing you will see!!!

dont waste your time you get zero helo from these and the app is not easy to use, the fees are also crazy!!!!!!

DO NOT USE THIS APP. We have had constant issues with this app and most recently with orders pulling through with a zero value on eBay and Amazon. Their support team have been absolutley awful and unhelpful. After contacting their support I was reassuraed the issue would be escalated but the support team have now just stopped resonding to me. After contacting support again I was told there was nothing they could do and I would have to wait (even through they've stopped responding to me) after then immediatley ending the chat. This has become a major accounting and shipping issue! Where international orders have a zero value for the shipping, it means we have to manually enter a value in our shipping software in order to ship out orders. It has further caused a significant accounting problem as Shopify is reporting a zero value for the orders meaning it's severely affecting all of our reporting and margins. If you want a smooth and easy process for your eBay and Amazon orders I would strongly recommend that you do not use this app!!

This app is a huge time saver if you already have your products listed in Shopify and would like to have them on Amazon. The support I have received has always been prompt and efficient, extremely helpful in helping me get set up. I definitely recommend this app to anyone interested in saving time on re-listing. Being able to make edits in bulk to similar listings, especially adjusting prices to be different from those already on Shopify is great bonus for me. It took a bit of getting used to at first, but generally speaking, until those orders start coming in, getting things started here has been an efficient and productive move for my business!

The customer service is very helpful. I was having problems getting my products on Amazon and they stepped up to help me out. They were very quick to sort out the issues and see it all the way through. Thank you
to all that have been helping me.

App was working great, then they changed something forcing it to now send Walmart orders to Shopify with sale tax. According to their knowledge base and all documentation, it should not do this, because Walmart collects and pays tax.

So we are now stuck doing manual adjustments for tax on every order to ensure we don't double pay tax. The app has become unusable.

Tier 1 chat support acknowledge the bug but then moved to email where the dev team was going to work on resolution. However, decided not to do anything about it. They won't say anything more than "This is how it works" and wont escalate or assist in any way.

Support is simply ignoring the bug that they know exists.

We're trying to find a 3rd party app that will work. This doesn't!

Ian was amazing. I cannot thank him enough for working with me to resolve my issues. He helped me when two other support agents could not solve my problem. I am incredibly impressed and thankful for his persistence, knowledge and kindness. I hope to work with him again and again, he deserves a promotion!

Your support team is absolutely fantastic. I spoke to someone whose name starts with E (don't want to share personal info) who is *amazing* and an incredible asset to your team! I am extremely new to essentially everything shopify, and I really, really needed help on the very first day I downloaded Market Connector. She was very patient and tenacious, and spent so much time with me… and I am so grateful! She walked me through both my own user error and some actual browser errors. I can’t thank her enough, and I’ve told everyone I know about the incredible support at Shopify and Marketplace connector!