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After investigation we found out that our inventory with Amazon is not sync correctly. Contacted support and they said that they only update inventory when Shopify have quantity updated, but if order placed on Amazon directly then they don't update quantity on Shopify unless you turn on order sync as well. Now we have to process inventory count to fix quantity that wasn't updated, and it's hours of work.
Thanks for your feedback,
We want to clarify that Marketplace Connect is designed to update inventory in Shopify when there is a quantity change in Shopify itself.
For orders placed directly on Amazon, the inventory update on Shopify requires the order to be synced to your store.
The inventory decrement is triggered by the action of pushing the order to Shopify, ensuring that all sales channels are accurately updated.
We have reached out directly to further discuss.
Nikki
The App works but beware despite turning off "Import Orders" (which Shopify explicitly say is the only chargeable part of the app) Shopify began charging me significant amounts, going against their own terms and conditions, and without my permission.
I was not importing orders, just syncing product inventory to our Amazon account (which is a significant size now). They decided to start charging us a fee for all our Amazon orders completely unrelated to anything Marketplace connect.
My money is still being held although apparently the billing team are looking into it but it does not seem to be going anywhere.
My experience with this app has been absolutely awful. If you still have Codisto, DO NOT move to Marketplace connect. I moved over 5 days ago and was told the transfer would be essentially be "seamless". I haven't had any active listings on Amazon since i.e. no sales. I've been on their Livechat twice a day every day, I keep on being assured that it's with their engineering team. No fix, no timeline. NOTHING.
DO NOT TRANSFER FROM CODISTO
I use Shopify Marketplace Connect to sync my inventory to Walmart, Amazon & eBay. It has done a fantastic job updating stock quantity and pricing updates preventing any unnecessary Out-Of-Stock sales. The ability to choose which platforms to sync with different pricing options is paramount.
Support is 5 star for sure. They helped me when I needed it which is important in business.
Support when needed is first rate
Great support! I couldn't figure out why my listings remained unpublished but their customer service team helped me out. 100% happy with their service.
Sincronizzazione perfetta ed assistenza al top
Brilliant App opening up additional markets and increasing revenue. Carlos was amazing (and very patient) helping me get my first item listed on Ebay. Not once did he blame it on user error when it very clearly was :)
Ediline (Shopify Marketplace Connect) helped me out greatly i was having trouble integrating my Walmart Selling Account and it wouldn't work on my end i sent them the Keys and granted them access we got Disconnected at this point and i was freaking out ... they emailed me and said to let them know when i approved the connection for them to help. I approved it and asked if we could chat again They said no they had other customers but they went ahead and Validated my credentials on the site for Walmart and it worked now Im connected cant thank Them enough for the support!