Avis (1 998)
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I use Shopify Marketplace Connect to sync my inventory to Walmart, Amazon & eBay. It has done a fantastic job updating stock quantity and pricing updates preventing any unnecessary Out-Of-Stock sales. The ability to choose which platforms to sync with different pricing options is paramount.
Arlie and Dom were very knowledgeable and helpful, thank you for helping me reconnect to Etsy. The bulk edit function working great now!
My experience with this app has been absolutely awful. If you still have Codisto, DO NOT move to Marketplace connect. I moved over 5 days ago and was told the transfer would be essentially be "seamless". I haven't had any active listings on Amazon since i.e. no sales. I've been on their Livechat twice a day every day, I keep on being assured that it's with their engineering team. No fix, no timeline. NOTHING.
DO NOT TRANSFER FROM CODISTO
Shopify rep Jae is the best rep they have in the company! Not in a hurry to get rid of you and go on to the next, but taking time to understand the problem and find a solution. Though the many faults of the app, Im staying because of his help.
Great support when i had an issue today - Joy escalated and resolved this issue very quickly wgich is so important when communicating fulfilment times back to Amazon
This is amazing
i gave 5star because the live chat with Rain
he is very good helper for dropshipping beginners
This app has enabled us to list at scale on eBay which we simply wouldn't be able to do otherwise. There's no magic bullet, you still have to populate some data elements for the listings from within Marketplace Connect, but it's so much more manageable when changes are synced across to eBay. A major bonus for when there are problems is the dedicated, knowledgeable support team within Shopify, with their own ticket system so you can contact them directly. For example when I recently had trouble working out some mappings, Mark L. saw the issue through to resolution and even fixed a related problem at the same time. Great work, thank you.
Be careful, this app doesn’t restock items after order cancellation. With each cancellation, you’ll accumulate physical stock that won’t be reflected on the website. We are increasingly considering making something else the primary source of inventory instead of Shopify, as it has too many inconveniences.
Thanks for your feedback,
Our app is designed this way, if an order has been sent to Shopify and is canceled on the marketplace, the corresponding order in Shopify is also canceled.
However inventory levels remain unaffected. The cancellation does not result in the product being restocked. This behavior is deliberate considering the possible reasons for cancellation, (for example, unable to fulfil due to damaged or missing stock).
The reason is not provided to us from the marketplace. If Shopify Marketplace was to restock the product, that risks overselling an item that is potentially unavailable.
Our team is available 24/7 please reach out for any further queries.
Nikki
good good partner
Excellent customer service and the app works as it should making my life easier to sync sales between Amazon and Shopify!